English Customer Support Specialist
hace 2 meses
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our company.
Your responsibilities:
- Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications.
- Reactive Support: Provide reactive phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
- Properly prepare and set expectations with businesses about the onboarding and go-live process.
- Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
- Work closely with businesses to collect and submit information required to complete our onboarding process.
- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
- Support ad-hoc operations work as needed.
- Work in a fast-changing, fast-paced workplace.
Minimum Requirements:
- English C2 level .
- Experience in fast-paced, scaled operations environments.
- Experience working in a call center environment.
- Experience working in a customer-facing role.
- Extremely high attention to detail and strong organizational skills.
- Structured communicator, both written and spoken.
- Ability to produce high-quality work under strict deadlines.
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
- Ability to work independently and complete day-to-day tasks with minimal supervision.
Nice to have:
- Bachelor's degree in Business.
- 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar.
- Experience working with local legislation or government entities.
- Familiarity with home services, such as plumbing, locksmiths, electrical etc.
Additional Information:
- Full-time position (39 hours/week).
- Salary 19,200€ gross/year + up to 1,000€ gross/year in bonus.
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
- A permanent presence of coaches who will facilitate your personal and professional development.
- Established career path to grow within the project.
- Continuous training and certifications within Google products.
- Bi-weekly, monthly or quarterly contests.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
- Office location surrounded by the sea (World Trade Center , Barcelona, Spain).
If you want to know more about moving to Barcelona, please click here
#J-18808-Ljbffr-
English Customer Support Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
Danish Customer Experience Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoJoin our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...
-
Customer Support Agent For The French Market
hace 2 días
Ourense, España buscojobs España A tiempo completoWho We Are CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client Is a global leader in hygiene, health, and...
-
Italian Customer Support Specialist
hace 2 meses
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...
-
Italian Customer Support Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
German Customer Advisor
hace 1 mes
Ourense, España buscojobs España A tiempo completoYou will be part of a project dedicated to delivering cutting-edge products that make everyday life easier and more enjoyable. Our commitment to innovation and customer satisfaction has made us a leader in the industry. We are seeking a dynamic and customer-focused individual to join our team and help us continue to provide exceptional service to our valued...
-
German Customer Advisor
hace 2 meses
Ourense, España buscojobs España A tiempo completoYou will be part of a project dedicated to delivering cutting-edge products that make everyday life easier and more enjoyable. Our commitment to innovation and customer satisfaction has made us a leader in the industry. We are seeking a dynamic and customer-focused individual to join our team and help us continue to provide exceptional service to our valued...
-
Technical Customer Success Manager
hace 1 mes
Ourense, España buscojobs España A tiempo completoUnivrse is a Barcelona-based content creation VR studio developing Xroam, a solution that revolutionizes location-based VR experiences ( ). Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR...
-
English Teacher
hace 7 meses
Ourense, España Kids&Us A tiempo completoAt Kids&Us, we are the trigger that ignites the new generations to discover the world through their senses. We are passionate about changing the education landscape by building a world full of meaningful English educational experiences. We are proud to have a wonderful and diverse community of teachers all over the world. For our school in **Ourense** we...
-
Onsite Search Optimization Specialist
hace 3 semanas
Ourense, Orense, España Axiom Software Solutions A tiempo completoAbout the JobAxiom Software Solutions is looking for an Onsite Search Optimization Specialist to join our team. As a key member of our digital marketing team, you will be responsible for making our website more search engine friendly, focusing on onsite SEO.In this role, you will develop and execute a robust on-site search strategy, working closely with our...
-
Global Customer Marketing Manager
hace 2 días
Ourense, España buscojobs España A tiempo completoCompany Description Welcome to the good side of tech You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors...
-
Programmatic Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoProgrammatic Specialist (AdOps), Full Time, ESOPAudioStack is looking for an Programmatic Specialist (AdOps) based in Barcelona, who wants to apply their skills and experience to take their career to the next level and help AudioStack scale.As a Programmatic Specialist at AudioStack, you will be responsible for managing and optimizing our clients' audio and...
-
English Teacher
hace 1 mes
Ourense, España Kids&Us A tiempo completoAt Kids&Us, we are the trigger that ignites the new generations to discover the world through their senses. We are passionate about changing the education landscape by building a world full of meaningful English educational experiences.We are proud to have a wonderful and diverse community of teachers all over the world.For our school in Ourense, we are...
-
Hebrew Junior Campaign Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoAre you a Google fan?Do you love Google products?Are you passionate about the web and new technology?If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!Teleperformance is a worldwide leader in customer experience management and...
-
English Teaching Assistant
hace 2 semanas
Ourense provincia, España Emprego ES A tiempo completoWe are looking for a native English Speaker to cover a TA vacancy in a school in Ourense, Spain, working with infant and primary school pupils (3-12 years old). This vacancy involves 25 teaching hours a week Monday to Friday. Classes end at 6.00 pm. The assistant teacher will be given a timetable and adequate training for the role. We'll gladly provide you...
-
Chief Resource Optimization Specialist
hace 4 semanas
Ourense, Orense, España Data4 Group A tiempo completo**About Data4 Group**Data4 Group is a leading organization dedicated to environmental impact and sustainability. We are committed to reducing resource usage while maintaining customer service quality.**The Role**We are seeking an experienced Chief Resource Optimization Specialist to join our team in Europe. The successful candidate will be responsible for...
-
Customer Experience Manager For Dtc Brands
hace 2 meses
Ourense, España buscojobs España A tiempo completoIf you're on the hunt for your next career move, you've come to the right place. At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.The companies we’re working with are on the continuous lookout...
-
Italian Junior Campaign Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
Dutch Digital Ads Specialist Barcelona
hace 1 mes
Ourense, España buscojobs España A tiempo completoAre you enthusiastic about digital marketing and eager to work in a dynamic sales-driven environment? If you want to be part of a global team creating innovative solutions for clients, this role is for you!About the Company:We are a global leader in customer experience and digital transformation services, known for fostering talent and innovation. With teams...
-
Ourense, España buscojobs España A tiempo completo(J794) | Wfm Command Center Manager, Diabetes Support EUR 50.000 - 70.000 Society of Workforce Planning Professionals WFM Command Center Manager – Virtual or San Antonio, TX – Medtronic Posted On: 12-15-2021 Position Title: WFM Command Center Manager, Diabetes Support Job Location: Virtual or San Antonio, TX The Medtronic Diabetes Business is one of...