Fintech Technical Support Specialist
hace 7 días
**Job Title:** Fintech Technical Support Specialist - Valencia, Spain
About the Role:
We are looking for a talented Technical Support Specialist to join our team in Valencia, Spain. As a key member of our customer support team, you will be responsible for providing top-notch support to our B2B clients through various communication channels.
About You:
To succeed in this role, you should have a strong background in customer service, excellent communication skills, and a proactive approach to problem-solving. Proficiency in the Dutch language is required, and a C1 level in English is also necessary. Additionally, you should be proficient in using computers and have excellent communication skills.
Key Responsibilities:
- Support B2B customers primarily through email, chat, and phone.
- Collaborate with colleagues to improve the customer experience.
- Troubleshoot issues, innovate solutions, and manage change.
- Handle payment inquiries from sellers and buyers through various client platforms.
- Responsible for Trustpilot reviews to enhance overall company NPS through excellent service.
- Escalate customer queries and develop suitable solutions.
- Map and improve business processes to enhance customer journey and satisfaction.
What We Offer:
We offer a competitive salary, ranging from €25,000 to €35,000 per annum, depending on experience. In addition to your salary, we provide a range of benefits, including Spanish classes, great Friday evening drinks, fitness bootcamps, mindfulness classes, and free lunch and breakfast at the office. You will also have the opportunity to work in an international environment with 20+ nationalities and push your professional career in a refreshing startup environment.
About Us:
Our company, Blu Selection, is based in Valencia, a vibrant city that offers a unique blend of culture, history, and innovation. Our contact center is not outsourcing Customer Service Departments but co-scaling startups and support. This means you will have the chance to work with a diverse range of clients and projects, and contribute to the growth and development of our organization.
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Ourense, Orense, España Blu Selection A tiempo completoKlantenserviceAls Technisch Support Specialist Fintech ben je verantwoordelijk voor het ondersteunen van B2B-klanten via e-mail, chat en telefoon. Je werkt samen met collega's om de klantbeleving te verbeteren en dagelijks problemen op te lossen en innovatieve oplossingen te vinden.VereistenBijzondere vereisten voor deze rol zijn vloeiend Nederlands...
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