Front Office Manager m/v

hace 16 horas


Santa Cruz de Tenerife, España The Ritz-Carlton Tenerife, Abama A tiempo completo

Join to apply for the Front Office Manager role at The Ritz‑Carlton Tenerife, Abama . As Front Office Manager , you will be responsible for strategically leading all Front Office operations, ensuring seamless, refined, and highly personalized service at every guest touchpoint. Lead and oversee daily Front Office operations, including Reception, Bell Services, Guest Relations, and related areas. Inspire, coach, and develop Front Office teams, fostering a culture of excellence, engagement, and continuous improvement. Uphold and consistently apply The Ritz‑Carlton service, quality, grooming, and presentation standards. Handle guest concerns and service recovery with professionalism, empathy, and discretion. Collaborate proactively with other departments (Housekeeping, F&B, Spa, Revenue, Security, etc.) Monitor operational KPIs, guest satisfaction scores, and performance metrics, implementing improvement plans as needed. Ensure accurate guest profile management and effective use of Front Office systems and tools. Participate in recruitment, onboarding, training, and performance management of Front Office team members. Ensure compliance with internal policies, legal requirements, and safety standards. Proven experience as Front Office Manager or Assistant Front Office Manager in luxury or large‑scale hotels. Strong leadership, communication, and people‑management skills within multicultural environments. Exceptional attention to detail and passion for personalized service. Fluency in English and Spanish; additional languages are a strong asset. Explore Rate at over 9 500 Marriott hotels worldwide (extended to immediate family). ~Complimentary stay at the resort after one year of service. ~Uniform and laundry service provided. ~ Participation in social responsibility initiatives. ~ Benefits subject to internal policies and applicable tax regulations.)


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