Front Office Manager

The Ritz-Carlton Tenerife, Abama
Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort—an oasis of tranquility where sea, land, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Its 462 rooms and suites, located across the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area, we offer an unparalleled luxury escape in Tenerife.

JOIN OUR TEAM

…as
Front Office Manager
at The Ritz-Carlton Abama Resort.

Who are we looking for?

We are seeking a passionate and experienced hospitality leader with a strong operational mindset and a deep commitment to luxury guest experiences. As Front Office Manager, you will be responsible for strategically leading all Front Office operations, ensuring seamless, refined, and highly personalized service at every guest touchpoint. Your leadership will inspire the team, optimize processes, and ensure every stay reflects The Ritz-Carlton Gold Standards.

Key Responsibilities

• Lead and oversee daily Front Office operations, including Reception, Bell Services, Guest Relations, and related areas.
• Ensure a flawless and memorable guest journey from arrival to departure.
• Inspire, coach, and develop Front Office teams, fostering a culture of excellence, engagement, and continuous improvement.
• Uphold and consistently apply The Ritz-Carlton service, quality, grooming, and presentation standards.
• Oversee VIP, repeat, and special-stay guest experiences, anticipating preferences and exceeding expectations.
• Handle guest concerns and service recovery with professionalism, empathy, and discretion.
• Collaborate proactively with other departments (Housekeeping, F&B, Spa, Revenue, Security, etc.) to ensure seamless operations.
• Monitor operational KPIs, guest satisfaction scores, and performance metrics, implementing improvement plans as needed.
• Ensure accurate guest profile management and effective use of Front Office systems and tools.
• Participate in recruitment, onboarding, training, and performance management of Front Office team members.
• Ensure compliance with internal policies, legal requirements, and safety standards.

What we are looking for

• Proven experience as Front Office Manager or Assistant Front Office Manager in luxury or large-scale hotels.
• Strong leadership, communication, and people-management skills within multicultural environments.
• Exceptional attention to detail and passion for personalized service.
• Ability to make sound decisions and remain composed in high-pressure situations.
• Fluency in English and Spanish; additional languages are a strong asset.
• Solid knowledge of PMS systems and hotel operations technology.
• Valid work authorization for Spain.

What inspires you

Being part of The Ritz-Carlton means creating moments our guests will remember for a lifetime. Your leadership will directly influence guest satisfaction, team engagement, and service excellence.

• Competitive salary above market standards and flexible compensation.
• Explore Rate at over 9,500 Marriott hotels worldwide (extended to immediate family).
• 20% discount on F&B across Marriott hotels and 50% discount within the resort.
• Up to 75% discount on flights from Tenerife to mainland Spain for residents.
• Corporate benefits with exclusive discounts on leisure, travel, and wellness.
• Birthday recognition.
• Complimentary stay at the resort after one year of service.
• 13th and 14th salary payments.
• Continuous learning through our corporate university.
• International career growth and development opportunities.
• Complimentary employee meals.
• Uniform and laundry service provided.
• Team events, celebrations, and engagement activities.
• Participation in social responsibility initiatives.
• Comprehensive company medical care.

(Benefits subject to internal policies and applicable tax regulations.)
Interested?

Submit your application through
MarriottCareers
with your application documents.

Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture and are committed to non-discrimination on any protected basis.

At over 100 award-winning properties worldwide, our Ladies and Gentlemen create extraordinary experiences guided by The Ritz-Carlton Gold Standards. Here, you will take pride in your work, grow professionally, and become part of a team dedicated to delivering genuine luxury.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.