Front Office Manager

About the ResortThe Ritz-Carlton Tenerife, AbamaInstantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort—an oasis of tranquility where sea, land, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Its 462 rooms and suites, located across the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or lush gardens. A world-class culinary destination, the resort features award‑winning restaurants, including Michelin‑starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area, we offer an unparalleled luxury escape in Tenerife.PositionFront Office Manager at The Ritz‑Carlton Abama Resort.Key ResponsibilitiesLead and oversee daily Front Office operations, including Reception, Bell Services, Guest Relations, and related areas.Ensure a flawless and memorable guest journey from arrival to departure.Inspire, coach, and develop Front Office teams, fostering a culture of excellence, engagement, and continuous improvement.Uphold and consistently apply The Ritz‑Carlton service, quality, grooming, and presentation standards.Oversee VIP, repeat, and special‑stay guest experiences, anticipating preferences and exceeding expectations.Handle guest concerns and service recovery with professionalism, empathy, and discretion.Collaborate proactively with other departments (Housekeeping, F&B, Spa, Revenue, Security, etc.) to ensure seamless operations.Monitor operational KPIs, guest satisfaction scores, and performance metrics, implementing improvement plans as needed.Ensure accurate guest profile management and effective use of Front Office systems and tools.Participate in recruitment, onboarding, training, and performance management of Front Office team members.Ensure compliance with internal policies, legal requirements, and safety standards.QualificationsProven experience as Front Office Manager or Assistant Front Office Manager in luxury or large‑scale hotels.Strong leadership, communication, and people‑management skills within multicultural environments.Exceptional attention to detail and passion for personalized service.Ability to make sound decisions and remain composed in high‑pressure situations.Fluency in English and Spanish; additional languages are a strong asset.Solid knowledge of PMS systems and hotel operations technology.Valid work authorization for Spain.BenefitsCompetitive salary above market standards and flexible compensation.Explore Rate at over 9,500 Marriott hotels worldwide (extended to immediate family).20% discount on F&B across Marriott hotels and 50% discount within the resort.Up to 75% discount on flights from Tenerife to mainland Spain for residents.Corporate benefits with exclusive discounts on leisure, travel, and wellness.Birthday recognition.Complimentary stay at the resort after one year of service.13th and 14th salary payments.Continuous learning through our corporate university.International career growth and development opportunities.Complimentary employee meals.Uniform and laundry service provided.Team events, celebrations, and engagement activities.Participation in social responsibility initiatives.Comprehensive company medical care.Interested? Submit your application through MarriottCareers with your application documents.Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture and are committed to non‑discrimination on any protected basis.At over 100 award‑winning properties worldwide, our Ladies and Gentlemen create extraordinary experiences guided by The Ritz‑Carlton Gold Standards. Here, you will take pride in your work, grow professionally, and become part of a team dedicated to delivering genuine luxury.#J-18808-Ljbffr