Front Office Manager

**Additional Information** **Job Number**25015616 **Job Category**Rooms & Guest Services Operations **Location**W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **ABOUT THE PROPERTY** The W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city's popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel offers 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, W Lounge, Wetdeck, Beach Club and Rooftop Bar, as ell as Away Spa. **ABOUT THE BRAND** W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. **JOB SUMMARY** As a Welcome Office Manager (Front Office Manager) you will be reporting to the Director of Rooms. The Welcome Office Team consists of Welcome Desk team who assist guests during check-in, check-out, and with other queries; the Whatever Whenever Team who handle quest enquiries and requests over the phone; the Concierge/Insider team who go above and beyond to create memorable WOW moments for guests ; and the Ambassador team who are the first impression to the guest and help them with the luggages and cars. As a department head, the Welcome Office Manager strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Also, he/she is responsible for ensuring a warm welcoming and seamless departure experience for all guests in addiction to communicating guest information throughout the hotel. The Welcome Office Mansger plays an important role in the hotel’s Management Team. **CANDIDATE PROFILE** **Requirements**: - High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. - Experience as a Front Office Manager or 2 years of experience as Assistant Front Office Manager - Able to work in a changing environment - Fluent in English written and spoken (another language is a plus) **Profile**: As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it" W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best. **CORE WORK ACTIVITIES** **Leading Guest Services Team** - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate behaviors. - Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. - Ensures recognition of employees is taking place across areas of responsibility. - Communicates performance expectations in accordance with job descriptions for each position and monitors progress. - Celebrates successes and publicly recognizes the contributions of team members. **Maintaining Guest Services and Front Desk Goals** - Achieves and exceeds goals including performance goals, budget goals, team goals, etc. - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. - Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. - Understands