Team Leader, Leads Management Team

hace 4 semanas


Centro, España MSX International Inc. A tiempo completo

Ubicación: Madrid, MD, ES, 28037Empresa: MSX INTERNATIONAL¿Tienes sólida experiencia liderando equipos de Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentarte a nuevos desafíos?Este es tu rol en MSXObjetivo del puesto:La función principal de Team Leader será gestionar un equipo multilingüe de agentes de Leads Management, cuya función principal es la de cualificación de leads, conversión de clientes potenciales en ventas mediante la implementación de campañas de Outbound Sales.Liderar al equipo de agentes para lograr sus objetivos.Revisión de KPIs y SLAs del proyecto.Desarrollo e implantación de procesos de mejora continua.Mantener la motivación del equipo.Organización y participación en las reuniones de seguimiento del desempeño de Contact Center con Project Manager.Participación en los procesos de selección.Formación de nuevas incorporaciones.Control de calidad de llamadas, chats y otros canales.Tebuscamosa ti si:Tienes amplio conocimiento y experiencia del sector de atención al cliente.Experiencia en Outbound sales, ventas B2B o desarrollo de negocios.Experiencia en el sector, liderando equipos multilingües, con operaciones para distintos mercados.Habilidad en el trato con clientes.Habilidad para dirigir personas.Habilidad para la toma de decisiones.Habilidades de comunicación. Capacidad para persuadir.Imprescindible dominio del idioma inglés (mínimo B2) y español.Experiencia en el uso de diferentes sistemas CRM.Contrato indefinido a jornada completa. 40 horas a la semana, lunes – viernes.Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.23 días laborables según convenio colectivo + 3 días extra.Plan de formación interna.¿Crees que eres la personal ideal para esta posición? Queremos conocerte Inscríbete a la oferta rápidamente y revisaremos tu candidatura.
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    Team Leader, Leads Management Team. ¿Tienes sólida experiencia liderando equipos de Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentarte a nuevos desafíos? ¡Este es tu rol en MSX! Objetivo del puesto: La función principal de Team Leader será gestionar un equipo multilingüe de agentes de Leads Management,...

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