Team Leader

hace 1 mes


Centro, España BySidecar A tiempo completo
Buscamos a un/a Team Leader experto en la vertical de energía

Que nos ayude a focalizar las capacidades y energías de los consultores para lograr los objetivos de la campaña.

¿Qué harías?
  • Consultar informes de KPI's del día anterior: Campaña y consultores y acumulados. Así como seguimiento de resultados en tiempo real.
  • Dar indicaciones al equipo sobre cualquier consulta directa que se le haga y resolución de dudas.
  • Control de presencia.
  • Fomentar la comunicación (informar objetivos individuales y de campaña y del cumplimiento de estos).
  • Monitorizaciones calidad y revisión de categorizaciones.
  • Detectar oportunidades de mejora y formación continua de los consultores.
  • Evaluar el desempeño mensual de todos los consultores.
  • Control NDS y reporte de desviaciones a supervisión.
Requisitos
  • Experiencia demostrable en campañas de venta a través de telemarketing.
  • Experiencia en venta de productos energéticos.
  • Experiencia en gestión de equipos en el entorno de Contact Center.
  • Habilidades de comunicación. Capacidad para transmitir mensajes al equipo y al cliente de manera eficaz, tanto de manera hablada, como escrita.
  • Gestión eficaz del tiempo.
  • Capacidad multitarea.
  • Una persona proactiva y asertiva.
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