Customer Support Adviso with German

hace 1 semana

Valencia, España Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Support Advisor - German in Barcelona. The employee would join a team that is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide

Location: Barcelona, Spain

Employment type: permanent contract with 1-month probation period

DUTIES AND RESPONSIBILITIES:

  • Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
  • Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
  • Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.
  • Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
  • Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
  • Demonstrate a full understanding of our client and brand values.

REQUIREMENTS:

  • Fluent level of both written spoken German (native)
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
  • Be patient and empathic as you'll be supporting a paratransit service.
  • Autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude.
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Be passionate about giving a great customer experience have the ability to connect with customers, build rapport, and show empathy.
  • Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.
  • OFFER:

  • Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
  • 24 holiday days per year on a full-time basis.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
  • Option to sign up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialized LinkedIn training courses.
  • Location: Barcelona, Spain.

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