Product Specialist Trainee

hace 2 meses


Centro, España F. Hoffmann-La Roche Gruppe A tiempo completo

Roche favorise la diversité, l’équité et l’inclusion, reflétant ainsi les communautés auxquelles nous nous adressons. Dans le domaine de la santé à l’échelle mondiale, la diversité est un ingrédient essentiel de la réussite. Nous sommes convaincus que l’inclusion est primordiale pour comprendre les différents besoins des personnes en matière de santé. Ensemble, nous célébrons nos différences et notre passion commune pour des soins de qualité exceptionnelle. Rejoignez Roche, une société où chaque voix compte.

La position

Position: Product Specialist Trainee (Portuguese speaker)

Purpose of the role:

As a Product Specialist Trainee, your main responsibility will be to provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. You will be responsible for maintaining excellent communication, follow-up, and proactive collaboration with customers to ensure a rapid resolution of any issues or requests raised. This position offers a hybrid work arrangement. You will have the flexibility to work remotely while also having the opportunity to collaborate and engage with colleagues in the office.

Key Responsibilities:

  1. Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.
  2. Maintain excellent communication, follow-up, and proactive collaboration with customers.
  3. Troubleshoot and resolve technical issues in a timely manner.
  4. Document and escalate complex issues to higher-level support teams when necessary.
  5. Provide training and guidance to customers on the operation and maintenance of our analyzers.
  6. Collaborate with cross-functional teams to ensure customer satisfaction.

Required Profile:

  1. Students of Biomedical Engineering and/or Biomedicine.
  2. Ability to make curricular and/or extracurricular internship agreements.
  3. Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must.
  4. Proactive and solution-oriented mindset.
  5. Strong teamwork and collaboration skills.
  6. Interest in new technologies.
  7. Analytical thinking.

What do we offer?

During the internship, you will get an insight into a global company. As a Product Specialist Trainee, you will have the opportunity to gain practical experience and develop your skills in the following areas:

  1. Learn the functioning of a microbiology and/or anatomical pathology laboratory.
  2. Receive specific product training on Roche's offerings in these areas.
  3. Enhance your communication, troubleshooting and customer service skills and expand your network within the company.
  4. Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience.
  5. Provide remote support to customers and field specialists, assisting with troubleshooting, application usage, and implementing new protocols.

Additionally, you will have the chance to collaborate with cross-functional and global teams when necessary. This internship will provide valuable hands-on experience and the opportunity to contribute to customer satisfaction.

You will learn what "Customer centricity" means and how the Global Customer Support of Roche Diagnostics implements this in its daily work.

Qui nous sommes

Roche, c’est 100,000 personnes à travers 100 pays qui repoussent quotidiennement les frontières de la santé pour apporter de nouvelles solutions aux patients. Notre succès commun est basé sur l’innovation, la curiosité et la diversité.

Roche est un employeur offrant l'équité en matière d'emploi.

#J-18808-Ljbffr

  • Centro, España Amadeus A tiempo completo

    Product Marketing Principal Specialist At Outpayce, our goal is to deliver smooth, end-to-end travel payments experiences by helping our customers and travelers to benefit from new advances in payments, more quickly across the entire journey. As a wholly-owned Amadeus company, we combine Amadeus’ reliability, knowledge and technological innovation with...


  • Centro, España The Nadara group A tiempo completo

    Electrical Engineer Trainee Company: Renantis Spa We are a global player in the field of renewable energies, which develops, designs, builds and manages plants that generate clean energy. Moreover, we provide highly specialized energy management and downstream services to both energy producers and consumers and use our know-how to manage third-party assets...


  • Centro, España Amadeus A tiempo completo

    Job Title Product Management Excellence Principal Specialist Business Environment The Airline Solutions Product Management team is looking for a Product Management Excellence Principal Specialist to contribute to the evolution and growth of our Product Management Excellence practice. In the ever-evolving landscape of our industry, a strong product management...

  • Product Specialist III

    hace 4 semanas


    Centro, España Thermo Fisher Scientific A tiempo completo

    Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their...


  • Centro, España BYD Europe A tiempo completo

    About the role:We are looking for a Homologation and Product Compliance Specialist to join our passenger car team in Spain. It is an exciting time to join the team, and you will be integral in helping us to establish ourselves in the market. Reporting directly to the Product Localization Owner, you will be the interface between the European Product...


  • Centro, España Amadeus A tiempo completo

    Job Title: Product Management Principal Specialist Business Environment: Are you ready to make your mark in the travel industry? Join our global IT company and take on the exciting role of Product Management as a portfolio EPIC owner. This position is part of the IT Excellence team of the Airline Solutions Business Unit of Amadeus, engaged in a full...


  • Centro, España GE Vernova, Inc. A tiempo completo

    Job Description Summary GE Vernova is a global energy company with over 130 years of experience in resolving global challenges. GE Vernova helps its customers supply the territories with energy and provide the electricity that is essential for health, safety and the improvement of the quality of life. The GE Vernova business electrifies the world through...

  • Product Specialist

    hace 2 meses


    Centro, España Syneos Health A tiempo completo

    Eres una persona de alto rendimiento, diligente y con ganas de construir una base sólida para una carrera profesional exitosa.En este rol, presentará soluciones clínicas, financieras y basadas en el valor, utilizando materiales/medios aprobados por la empresa, a los principales responsables de la toma de decisiones dentro del área terapéutica. Como...

  • Clinical Specialist

    hace 5 días


    Centro, España Es Steel A tiempo completo

    ¡Estamos buscando un Clinical Specialist Temporal en Madrid! ¿Quieres formar parte de una empresa multinacional líder en Farma? ¿Te gustaría obtener o ampliar tu experiencia en ventas y tienes estudios en enfermería? ¿Eres proactivo y quieres aportar ideas nuevas? ¡Entonces, te estamos buscando! ¿Qué harás? Informar sobre los productos de la...


  • Centro, España NOVA Biomedical GmbH A tiempo completo

    Career Opportunities with Nova Biomedical Corporation Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities. Job Summary and/or Key Objectives Plans, schedules, and delivers emergency and proactive onsite and remote support on all Nova...

  • Category Specialist

    hace 2 meses


    Centro, España PuroClean Certified Restoration Specialist of Auburn A tiempo completo

    JOB PURPOSE Provide internal and external relevant information and data flow to the demand organization to ensure customer centricity and consumer driven decisions. Create and coordinate the Category Management Vision, design strategies, identify potential and initiate projects that will ensure category growth and RC market share, through the development of...


  • Centro, España Quality Enterprises USA A tiempo completo

    Job Description Summary of the role As a Process Excellence Trainee , you'll work directly with the Process Excellence Lead and participate in the delivery of key transversal initiatives that will help Takeda Iberia execute on its strategy, deliver competitive advantage and improve business performance. You'll learn to do so by using a holistic, end-to-end...


  • Centro, España Adyen A tiempo completo

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture...

  • Digital Product

    hace 4 semanas


    Centro, España Nurun A tiempo completo

    Digital Product & Solutions Specialist (Temporary) Full-time Publicis Groupe, the world's second largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through...

  • Compliance Specialist

    hace 2 meses


    Centro, España DeNexus Inc. A tiempo completo

    Location: Madrid (other locations in Spanish territory can be evaluated) | Full-time Position Summary/Objective DeNexus is solving actionable cyber-risk management with our DeRISK Software as a Service (SaaS) offering to enhance the decision making of industrial operation risk owners. We are seeking a Compliance Specialist to ensure our products, services...


  • Centro, España Amadeus A tiempo completo

    Job Title Integration Consulting Specialist Purpose Support customers in the most complex cases of Amadeus products or solutions integration. Provide billable consultancy / integration services to improve business performance. Main Responsibilities: Support autonomously sales organization for integration matters in the most complex cases (perform demos,...


  • Centro, España ABB A tiempo completo

    Prácticas - Sales Support Specialist This position reports to Sales Supp. Specialist-Customer Support Your role and responsibilities Start your professional career in a leading multinational in its sector through our internship program for students that offers: 6 months with the possibility of extending another 6. Schedule compatible with your studies....

  • Sales Support Specialist

    hace 4 semanas


    Centro, España Otis A tiempo completo

    Date Posted: 2024-04-04 Country: Spain Location: Golfo De Salónica 73, 28033 MADRID, Spain OTIS, líder a nivel nacional y mundial del sector de la elevación, está contratando un SALES SUPPORT SPECIALIST en MADRID: Como Sales Support Specialist (Renovation Business), tus funciones serán: Soporte a la red comercial para consecución de los objetivos de...


  • Centro, España ConfiARTE A tiempo completo

    ¿Eres apasionado/a del marketing digital y del comercio electrónico? ¿Tienes ganas de crecer y desarrollar tu carrera en un entorno dinámico y lleno de retos? Estamos buscando un/a Junior Ecommerce Specialist para unirse a nuestro equipo y contribuir al crecimiento del canal de venta online. Tareas ¿Qué harás en tu día a día? Implementar el plan...


  • Centro, España Payoneer Inc. A tiempo completo

    Build Your Career | Love your Work | Make a Difference Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do...