Operational Support Specialist

hace 2 meses


Centro, España Adyen A tiempo completo

This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.
We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Operational Support Specialist
The Contact Center team consists of people from various backgrounds offering support to our merchants worldwide. You will be part of the first line of support of Adyen, helping merchants on a wide variety of topics, from technical to administrative tasks.
Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level.
This team is extremely merchant-focused, operates in a fast-paced environment, and consists of highly motivated team members.
Extensive payments knowledge, a thorough technical grasp of our platform, and a pro-active attitude towards helping our merchants is what characterizes the team.
This position is entry to mid-level.
What you will do

Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance
Optimize and automate processes, with a strong focus on scalability
Be an internal product advocate, track product processes, and contribute to the platform by providing feedback and issues from merchants
Serve as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilizing the features of our platform
Provide technical and operational assistance to merchants troubleshooting via phone, web-based tools, and email

Who you are

You can provide coaching, constructive feedback, and set yourself as a role model for the team. You have the proven ability to kickstart projects and initiatives and follow them up to completion.
You have an affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes.
You will actively seek the answers to what you don’t know.
Experience in a technology-driven company or role is a definite plus.
Knowledge of the Payments environment is a plus but not strictly required.
You can speak and write English fluently; additional languages will be considered a plus.
Preferred if you are a Diploma holder or a University graduate.


#J-18808-Ljbffr



  • Centro, España Talent Acquisition Specialist A tiempo completo

    Talent Acquisition Specialist – Madrid, Madrid Eurovision Services is looking for a Talent Acquisition Specialist based in Madrid, Spain. ABOUT THE HUMAN RESOURCES DEPARTMENT The mission of the People Culture and Communication department is to create an environment that motivates a diverse workforce through a continuous program of learning and talent...


  • Centro, España NOVA Biomedical GmbH A tiempo completo

    Career Opportunities with Nova Biomedical Corporation Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities. Job Summary and/or Key Objectives Plans, schedules, and delivers emergency and proactive onsite and remote support on all Nova...


  • Centro, España ABB A tiempo completo

    Prácticas - Sales Support Specialist This position reports to Sales Supp. Specialist-Customer Support Your role and responsibilities Start your professional career in a leading multinational in its sector through our internship program for students that offers: 6 months with the possibility of extending another 6. Schedule compatible with your studies....


  • Centro, España Drooms GmbH A tiempo completo

    Operations Support Specialist Department: Operations General/Other: Customer Support/Client Care Responsibilities Involvement in administration and performing document structuring, index creation, blacklining services, and other project related tasks. Data Room Management: Support in the creation, management, and archiving of data rooms. Data collection and...


  • Centro, España Devoteam A tiempo completo

    Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity and business transformation through technology.Technology is in our DNA and we believe in it as a lever capable of driving change for the better, maintaining a balance that allows us to offer our client portfolio first class technological tools but...

  • Sales Support Specialist

    hace 4 semanas


    Centro, España Otis A tiempo completo

    Date Posted: 2024-04-04 Country: Spain Location: Golfo De Salónica 73, 28033 MADRID, Spain OTIS, líder a nivel nacional y mundial del sector de la elevación, está contratando un SALES SUPPORT SPECIALIST en MADRID: Como Sales Support Specialist (Renovation Business), tus funciones serán: Soporte a la red comercial para consecución de los objetivos de...


  • Centro, España AVEVA Denmark A tiempo completo

    Sales Support Quoting Specialist AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our...


  • Centro, España Hitachi Vantara Corporation A tiempo completo

    Description We are seeking a dynamic and motivated Service Sales Specialist with a strong background in electrical engineering and excellent proficiency in English. The ideal candidate will be responsible for developing new business opportunities, building and maintaining client relationships, and driving sales growth in our service offerings. Service Sales...


  • Centro, España MESI Medical A tiempo completo

    MESI is an innovative company that has grown from a startup into a globally present organization, specializing in the development of cutting-edge digital medical devices. Our products are used in 50 countries and have received numerous awards and certificates. Improving the quality of life for patients and the efficiency of healthcare professionals through...


  • Centro, España BYD Europe A tiempo completo

    About the Role We're seeking a talented Senior Business Support Specialist (Procurement) to join our Spain team! You'll closely collaborate with our procurement team in the Netherlands and/or China HQ. This role primarily focuses on procurement and sourcing of services , requiring expertise in company procurement processes, management of suppliers and...

  • Category Specialist

    hace 2 meses


    Centro, España PuroClean Certified Restoration Specialist of Auburn A tiempo completo

    JOB PURPOSE Provide internal and external relevant information and data flow to the demand organization to ensure customer centricity and consumer driven decisions. Create and coordinate the Category Management Vision, design strategies, identify potential and initiate projects that will ensure category growth and RC market share, through the development of...

  • Product Specialist III

    hace 4 semanas


    Centro, España Thermo Fisher Scientific A tiempo completo

    Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their...


  • Centro, España BYD Europe A tiempo completo

    About the role Your responsibilities as Labor Relations specialist will include overseeing internal governance processes and legal requirements to ensure adherence to internal policies and external regulations, contributing to the overall HR operational efficiency. Within Labor Relations and legal support activities, you will coordinate with our lawyers and...

  • Solution Specialist

    hace 2 meses


    Centro, España IQVIA A tiempo completo

    Job Description Summary Responsible for Connected Devices Validation activity either integrated with Commercial off the shelf (COTS) vendor platforms or in house eSource Platforms. Here Connected devices refer to medical devices that support health data collection from Trial participants like ECG, BPM, Glucose Monitoring etc. This role will be responsible...


  • Centro, España Unilock Ltd A tiempo completo

    About the Job : As a Senior AI Solutions Specialist at OneStream, you will play a critical role in the sales support and delivery of OneStream’s artificial intelligence and machine learning offerings. In addition to the primary objectives of supporting and leading the sales support and prospecting of customer implementations, you will also have the...


  • Centro, España Viking EMEA A tiempo completo

    Aiming to enhance our product support teams, we are looking for a technical support specialist focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components. Tasks Your...


  • Centro, España Page Personnel Spain A tiempo completo

    We are seeking a Master Data Specialist with English for a temporary position within the SSC of our client. The chosen person will be hired by the company directly after the 6 first months. As a Master Data Specialist, you will be responsible for administering and maintaining master data in the accounting systems outlined in the data management policies and...


  • Centro, España BOARD Deutschland GmbH A tiempo completo

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...


  • Centro, España Flowww A tiempo completo

    ¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento ? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...


  • Centro, España BOARD Deutschland GmbH A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...