Field Technical Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completo
Technical Support Role Overview

We are seeking a skilled Field Technical Support professional to join our team at Beckman Coulter Diagnostics. As a key member of our Customer Care department, you will play a critical role in providing frontline support to our customers, resolving technical issues, and ensuring the operational performance and data quality of our systems.

Key Responsibilities:
  • Provide technical expertise and troubleshooting to resolve customer problems and issues
  • Drive revenue growth while ensuring strong customer contract retention rates and warranty conversion
  • Apply critical thinking to resolve instrumentation performance issues, train customers, and verify system performance and data quality
  • Collaborate with internal team members and external customers to deliver successful installations and meet customer requirements
Requirements:
  • Associate degree in a technical field, such as biomedical, instrumentation, or electrical engineering, or equivalent experience
  • Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel
  • Fluent in English verbal and written communication
What We Offer:
  • A clear Development Pathway program to support your growth and development
  • A strong leadership team and opportunities to work on key projects
  • A remote work arrangement for eligible roles, allowing you to work from home

At Beckman Coulter Diagnostics, we value diversity and the existence of similarities and differences in our workforce, workplace, and markets we serve. We recognize the benefits of flexible, remote working arrangements and are committed to providing enriching careers, no matter the work arrangement.



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