Field Technical Support Specialist
hace 4 semanas
Beckman Coulter Diagnostics is seeking a skilled Field Technical Support professional to provide frontline support to customers by resolving technical issues and troubleshooting equipment. The ideal candidate will be responsible for driving revenue growth, ensuring customer contract retention rates, and verifying the operational performance of systems.
Key Responsibilities- Provide technical expertise and support to customers to resolve equipment issues and improve system performance.
- Develop and maintain knowledge of Beckman Coulter equipment, tools, and industry trends.
- Collaborate with internal teams and external customers to deliver successful installations and meet customer requirements.
- Perform troubleshooting, installation, validation, and preventative maintenance on Beckman Coulter equipment.
- Develop and implement solutions to improve customer satisfaction and retention.
- Associate degree in a technical field, such as biomedical, instrumentation, electrical engineering, or a related field.
- Validated equivalent experience or relevant certifications.
- Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
- Fluent in English verbal and written communication.
- Demonstrated ability to diagnose and repair mechanical, electromechanical, robotics, and/or electronic medical equipment.
- Previous experience in field service engineering or biomedical engineering.
- Self-motivated role, well-organized, and able to communicate effectively with a wide range of hierarchical levels.
Beckman Coulter Diagnostics is a leading provider of diagnostic systems and equipment. We are committed to delivering high-quality products and services to our customers and to creating a workplace that values diversity, equity, and inclusion. If you are a motivated and experienced technician looking for a new challenge, we encourage you to apply.
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