Head of Merchant Experience
hace 4 semanas
We are seeking a highly skilled and experienced Head of Merchant Experience to join our team at PayRetailers Arg S.R.L. This is a unique opportunity to lead the development and implementation of innovative solutions that enhance the merchant experience within our ecosystem.
The ideal candidate will have a strong background in product management, with a focus on merchant experience and a proven track record of delivering successful projects. They will be responsible for developing and executing a strategic product roadmap that meets the needs of our merchants, while also driving business growth and revenue.
The Head of Merchant Experience will work closely with internal stakeholders across Product, Risk, Sales, and Account Management to develop go-to-market strategies and grow the business within our PSP and Digital Wallet solutions. They will also be responsible for managing multiple projects and/or leading specific projects to implement solutions to problems or seize market opportunities.
The successful candidate will have excellent communication and project management skills, with the ability to work effectively in a fast-paced environment. They will also have a strong understanding of the merchant experience and the ability to identify opportunities for improvement.
Key Responsibilities:
- Develop a strategic product roadmap to enhance and support the end-to-end merchant experience within the PayRetailers ecosystem.
- Work closely with internal stakeholders to develop go-to-market strategies and grow the business within our PSP and Digital Wallet solutions.
- Manage multiple projects and/or lead specific projects to implement solutions to problems or seize market opportunities.
- Measure and track the performance of merchant onboarding and integration processes, value-add services, and use of the merchant portal and administrative tools to provide continuous KPI improvements and optimization.
- Coordinate with the technical integration teams to certify merchant product integrations and go-live support.
Requirements:
- Strong background in product management, with a focus on merchant experience.
- Proven track record of delivering successful projects.
- Excellent communication and project management skills.
- Strong understanding of the merchant experience and ability to identify opportunities for improvement.
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