Digital Solutions Expert for Workplace Infrastructure
hace 5 días
Schneider Electric is a leading digital partner in sustainability and efficiency. We are seeking a talented individual to join our team as a Digital Employee Experience Tech Partner, responsible for supporting our workplace and infrastructure equipment. Key Responsibilities:
• Provide on-site technical support services for end users when incidents cannot be resolved remotely through the Service Desk.
• Offer hardware break-fix support services, replacing defective units with equivalent ones.
• Operate technical tasks requests on infrastructure equipment under remote administration team supervision.
• Maintain local equipment and data integrity.
• Support specific business units such as R&D, GSC, FSE, CCC, and Treasury with high-level services.
• Deploy and manage non-network attached printers, storage devices, and miscellaneous peripherals.
• Provide IT support based on the TechStop model, offering physical on-site and/or remote assistance for end users in remote locations.
• On-site support for server maintenance upgrades and L1 support for audio/visual equipment.
• VIP support with high-level services and technical support for special events like annual meetings, Board meetings, training sessions for both internal and external end users.
• Perform hardware and software IMACDs, reinstallations, updates, and downloads, aligning with Employee Experience teams and strategy.
- 3+ years of experience in end-user support across various platforms.
- Proficiency in ITSM tools and VIP user support.
- Micorsoft certified professional.
- Strong understanding of IT platforms and services, including networking, hardware, web development, app development, cloud computing, etc.
- Advance level of English (Speaking, Writing, Reading).
- Innovative and creative mindset.
- Excellent verbal and written communication skills.
This role requires continuous learning of the latest platforms and technology tools. Schneider Electric offers an attractive salary of approximately $80,000 - $110,000 per year, depending on location and qualifications.
Schneider Electric upholds the highest standards of ethics and compliance, valuing trust, safety, sustainability, quality, and cybersecurity. As an Equal Opportunity Employer, we welcome diverse applicants and provide inclusive work environments that foster growth and innovation. Apply today and contribute to shaping a more sustainable world
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