High-End Client Experience Manager
hace 1 mes
About Us
Etro, a renowned luxury fashion brand, seeks an exceptional Client Advisor to join our esteemed team at El Corte Ingles Madrid. As a trusted partner in delivering unparalleled customer experiences, you will play a pivotal role in shaping the future of our brand.
Salary
We offer a competitive salary range of €40,000 - €60,000 per annum, commensurate with your experience and qualifications.
Job Description
To provide customers with high-quality service by meeting their needs and expectations while embodying the Etro philosophy and culture. Your responsibilities will include:
- Assisting customers in exceeding their needs by demonstrating an excellent knowledge of our products and Etro's history and heritage.
- Ensuring seamless execution of the Etro selling ceremony and offering personalized advice on general trends in the fashion world and developments in the luxury market.
- Maintaining effective communication and fostering strong relationships with customers through CRM strategies.
- Contributing to the visual display of products, adhering to Etro's visual guidelines, and ensuring timely replenishment and inventory management.
Required Skills and Qualifications
To succeed in this role, you must possess:
- A deep passion for fashion and luxury, coupled with experience in similar roles within fashion retail companies.
- Excellent commercial awareness, outstanding customer attitude, and the ability to drive individual and store results.
- Strong teamwork skills, adaptability, and fluency in English; another language is a plus.
Benefits
As a valued member of our team, you will enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.
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