Client Experience Manager
hace 3 días
Company Overview
">Established in 1931, Barceló Group is a family-owned company with a strong presence in the hospitality industry. With over 90 years of experience, we have grown to become one of the top 30 hotel chains in the world, operating 270 urban and resort hotels across 24 countries.
">About the Role
">We are seeking a highly skilled Client Experience Manager to join our team at Barceló Teguise Beach Resort. This is a full-time position that requires a minimum of 2 years of experience in customer service and quality assurance within the hotel sector.
">Your Responsibilities
">As a Client Experience Manager, you will be responsible for:
">- ">
- Conducting interviews with clients to assess their satisfaction levels.">
- Leading studies on questionnaires from the past few months to identify areas for improvement.">
- Solving any issues that may arise during client stays and taking corrective action.">
- Performing tasks related to the operational area to maintain contact with staff, clients, and stay up-to-date with departmental functions.">
- Studying equipment used in the department (quantity and condition) and identifying potential complaints or claims.">
- Providing information to other departments about special guests or relevant situations.">
- Promoting sales of additional services and products.">
Requirements
">To be successful in this role, you will need:
">- ">
- A degree in Tourism, Marketing, or a related field.">
- At least 2 years of experience in customer service and quality assurance within the hotel sector.">
- Excellent English language skills, with additional languages being an asset.">
- Knowledge of office software, hospitality, CRM, and ISO regulations.">
- Strong organizational and planning skills.">
- High level of self-motivation and autonomy.">
- Effective communication and analytical skills.">
- Flexibility.">
What We Offer
">As a member of our team, you will enjoy:
">- ">
- The opportunity to work in a flexible, collaborative, and responsible work environment.">
- Geographical mobility and the chance to gain knowledge about various products and services throughout your career.">
- Access to our best-in-class training programs tailored to your position.">
- A wide range of open training activities through our Barceló Campus e-learning platform.">
- Exclusive discounts on hotels and travel for you, your family, and friends.">
- Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.">
- Ongoing discounts with various companies related to leisure and free time.">
- Special offers with product and service companies.">
Estimated Salary
">$45,000 - $60,000 per year, depending on experience.
">Location
">Barceló Teguise Beach Resort, Las Palmas, España.
">Contract Type
">Fijo Discontinuo (Fixed Term).
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