Customer Experience Manager at Barceló Teguise Beach
hace 17 horas
About Us
">Barceló Group is a family-owned company with a long history of excellence in the hospitality industry. With over 90 years of experience, we have established ourselves as one of the leading hotel chains in the world.
Job Description
">We are seeking an experienced Customer Experience Manager to join our team at Barceló Teguise Beach in Las Palmas, Spain. As a key member of our staff, you will be responsible for ensuring that our guests have an unforgettable experience during their stay with us.
Responsibilities
">Your main duties will include:
">- ">
- Conducting surveys and interviews with guests to gauge their satisfaction level">
- Analyzing customer feedback and identifying areas for improvement">
- Developing and implementing strategies to enhance the overall guest experience">
- Collaborating with other departments to ensure seamless communication and service delivery">
- Providing exceptional customer service and resolving any issues or complaints in a timely and professional manner">
- Fostering a positive and welcoming atmosphere among guests and staff alike">
Requirements
">To be successful in this role, you will need:
">- ">
- A degree in Tourism, Marketing, or a related field">
- At least 2 years of experience in customer-facing roles, preferably in the hospitality industry">
- Excellent communication and interpersonal skills">
- High proficiency in English, with additional languages being a plus">
- Proficiency in office software and CRM systems">
- A strong analytical mindset and problem-solving skills">
- Flexibility and adaptability in a fast-paced environment">
Compensation and Benefits
">We offer a competitive salary of €35,000 per annum, plus benefits including health insurance, pension plan, and opportunities for career growth and development.
Why Join Us?
">At Barceló Group, we value our employees and offer a dynamic and supportive work environment. We believe in investing in our people and providing them with the tools and resources they need to succeed. If you are passionate about delivering exceptional customer experiences and joining a global hospitality leader, we encourage you to apply for this exciting opportunity
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