Greek Speaking Risk Specialist
hace 3 semanas
Teleperformance Spain is a leading company in customer experience management and contact centre business process outsourcing.
We employ around 420,000 people working in over 265 languages across 88 countries, operating across all business sectors on behalf of major international companies.
Our main goal is to make our employees proud to belong to Teleperformance through job satisfaction and a great work environment.
We are looking for a group of highly-skilled professionals to join our team.
Purpose of the Role:
As a risk specialist, you will help protect our users and their customers from a wide range of risks that come with navigating the world of payments.
You will review businesses that wish to use or are currently using our platform, verifying and validating information provided by the merchant.
A standard check compares specific details from the account application against supporting documentation such as a website, document scans, or internal/external databases.
You will evaluate merchants for potential risks, which may include supportability, KYC, credit, or fraud.
You will make decisions daily that impact financial losses, user experience, or financial partner obligations.
Responsibilities:
- Verify all required details have been submitted with the application for processing.
- Examine and validate the identity of the merchant to ensure the information submitted is valid.
- Perform checks in internal and external databases to verify information provided and confirm the supportability of the merchant.
- Identify and document inaccuracies that raise red flags requiring intervention and follow up with the merchant.
- Investigate and compare items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
- Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.
- Ensure no items being sold on the merchant's site violate these guidelines.
- Categorize the business using a list of guidelines.
- Identify businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements:
Native level of Greek.
Fluent in English (C1 or higher).
Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
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