Greek Speaking Risk Specialist
hace 3 días
Teleperformance Spain, a leading provider of customer experience management and contact center services, is seeking a highly skilled Greek speaking Risk Specialist to join our team.
About the RoleAs a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments. Your primary responsibility will be to review businesses that wish to use or are currently using our platform, verifying and validating information provided by the merchant.
Key Responsibilities- Verify all required details have been submitted with the application for processing.
- Examine and validate the identity of the merchant to ensure the information submitted is valid.
- Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
- Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
- Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
- Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.
- Ensure no items being sold on the merchant's site violate these guidelines.
- Categorize the business using a list of guidelines and identify businesses as supportable, prohibited, or in need of small changes to their business model.
- Native level of Greek.
- Fluent in English (C1 or higher).
- Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
- Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
- Capacity for showing empathy, remembering there is a person behind the business and aren't overly harsh in your assessments.
- Efficiency working in a fast-paced, high-volume environment.
- Comfortable making decisions based on incomplete or ambiguous information.
- Persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
- Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.
- Full-time (39 hours/week).
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
- Salary: 18.299,70€ gross/year.
- Continuous training and development program.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
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