Greek Speaking Risk Specialist
hace 3 días
Teleperformance Spain, a leading provider of customer experience management and contact center services, is seeking a highly skilled Greek speaking Risk Specialist to join our team.
About the Role:
We are looking for a detail-oriented and meticulous individual with a native level of Greek and fluency in English to work in a fast-paced, high-volume environment. As a Risk Specialist, you will be responsible for reviewing businesses and verifying information provided by merchants to ensure compliance with our clients' guidelines.
Key Responsibilities:
- Verify all required details have been submitted with the application for processing.
- Examine and validate the identity of the merchant to ensure the information submitted is valid.
- Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
- Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
- Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
- Reference an internal supportability list provided by our clients and judge whether the merchant is in compliance with our clients' guidelines.
- Categorize the business using a list of guidelines and identify businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements:
- Native level of Greek.
- Fluent in English (C1 or higher).
- Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
- Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
- Capacity for showing empathy, remembering there is a person behind the business and aren't overly harsh in your assessments.
- Efficiency working in a fast-paced, high-volume environment.
- Comfortable making decisions based on incomplete or ambiguous information.
- Persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
- Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.
Desired Qualifications:
- Experience with payments, risk, compliance, or the financial industry.
- Previous background in a role supporting users at a technology company.
- Well-versed in an investigative role involving decision-making.
What We Offer:
- 38.5 hours/week.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
- Salary: 18.299,70€ gross/year.
- Continuous training and development program.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
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