Travel Assistance Insurance Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Iris Globlal Soluciones (Grupo Santalucia) A tiempo completo

Job Mission: At Iris Global Soluciones (Grupo Santalucía), we provide essential assistance to our policyholders and coordinate emergency situations during their travels, ensuring the agreed-upon service and coverage.

Key Responsibilities:

• Answering calls and collecting necessary information from customers/insured individuals.
• Coordinating and managing cases with providers or internal departments for direct policyholders and clients.
• Familiarizing yourself with cases and policy terms and conditions.
• Organizing logistics with external providers or internal company departments to offer the best solution for each emergency and ensure excellent service quality.
• Controlling documentation, closing files, allocating expenses, and concluding contracted services to ensure customer and provider satisfaction and accurate billing.

Requirements:

• Languages: spoken and written Spanish, Advanced level (C1) / bilingual in English, knowledge of other languages is a plus.
• Minimum education: High School Diploma, desirable university education.
• At least 12 months of experience in travel assistance companies.
• Knowledge of insurance company customer service is a plus.
• Proficiency in MS Office.
• Education in Tourism is valued.

Benefits:

• Permanent contract in a stable project, in a stable company, in a stable sector.
• Salary according to the collective agreement.
• Hybrid teleworking policy 50% (one week at home, one week in the office).
• Welcome program, welcome kit, and initial training to assist in your integration.
• Flexible compensation plan from the first month.
• Discount club for different brands and commercial products (Contigo Empleados).
• Exclusive discounts for employees on Santalucia's insurance offerings.
• Internal mobility policy after the first year, focused on your professional development and growth.
• We offer continuous training and a virtual campus with various training opportunities.
• Comprehensive Well-being and Health Plan.
• We are a company awarded the Top Employers seal for providing the best working environment and our people management policies.
• We are a company awarded the Family-Responsible Company seal for promoting work-life balance.



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