Customer Experience Professional for German and English Markets

hace 2 semanas


Madrid, Madrid, España Gympass A tiempo completo
Job Description

We are seeking a highly skilled Customer Experience Professional to join our team in Madrid, Spain. As a key member of our international Customer Experience team, you will be responsible for providing top-notch support to our users and gym partners in German and English.

The ideal candidate will have proficiency in both languages, a strong background in customer service, and excellent communication skills. You will be expected to answer questions, manage handover requests, and deliver an exceptional service experience to our customers.

In this role, you will also be responsible for categorizing each interaction with our customers to understand areas for improvement and ensure consistent service excellence.

You will be working closely with multiple departments to support all processes and operations, including sales, finance, and administration. If you are a true team player who loves working towards both team and individual goals, we encourage you to apply.



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