Customer Service Representative

hace 3 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team at CPM International. This role involves providing exceptional support to our customers across various languages, ensuring their queries are resolved efficiently and effectively.

As a Customer Service Representative, you will be the face of our company, interacting with customers via telephone, email, chat, and social media. Your primary responsibility will be to answer product information requests, resolve queries, and offer individual solutions to our customers' problems.

To excel in this role, you must have a strong understanding of our products and services, as well as excellent communication skills in Polish and English. You should also possess a genuine passion for delivering outstanding customer service, empathy, and a professional outlook.

The salary for this position is approximately 7,468 euros per year, paid on a monthly basis. In addition to your base salary, you will receive a monthly bonus of 75 euros and night shift payments of 1.85 euros per hour between 10:00 pm and 3:00 am. You will also enjoy 24 calendar holidays, two accrued days per month, and one extra day in lieu of bank holidays.

This is a temporary contract, with a three-month probation period. The working hours are part-time, with 20 hours per week, and you will work on a rotative shift between Sunday to Thursday or Monday to Friday, from 11:00 pm to 5:00 am, four hours a day.

You will receive one week of full-time online training before starting your new role. Once you've completed your training, you'll be based in our office in Barcelona (La Sagrera).

We offer a range of benefits, including best-in-class people engagement activities, ongoing training and development opportunities, an Employee Assistance Program, and access to LinkedIn specialized training and courses. You can also choose to sign up for discounted private health insurance and participate in our Referral Program.



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