VIP Customer Communications Specialist

hace 4 semanas

Barcelona, Barcelona, España Edreams Odigeo A tiempo completo
About eDreams ODIGEO

We're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

Job Title: VIP Customer Communications Specialist

We're seeking an experienced VIP Customer Communications Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office.

Key Responsibilities:
  • Manage VIP accounts and its related complaints end-to-end by identifying potential legal and reputational risks as well as support process improvement;
  • Proactively work and follow-up on all the VIP customer touch points to ensure an excellent Customer Experience with the best-in-class service to these highly valued individuals;
  • Identify the potential PR risks in both national and local media and legal risks to mitigate negative impact, in liaised with the relevant stakeholders, with the aim to minimise negative visibility in print, broadcast, TV and online, by managing these complaints;
  • Support other VIP tasks such as Social Care channels and legal customer complaints;
  • Support VIP Communications projects collaborating with the team members when required;
  • Measure, analyse and report on the results of initiatives.
Why eDreams ODIGEO?

We're a company that values our employees and offers a dynamic and inclusive work environment. Our team is made up of over 1400 employees from more than 50 different nationalities, and we offer a 99% permanent contract rate.

What You Will Do:

As a VIP Customer Communications Specialist, you will be responsible for managing VIP accounts and its related complaints, identifying potential legal and reputational risks, and supporting process improvement. You will also be responsible for proactively working and following up on all VIP customer touch points to ensure an excellent Customer Experience.

Requirements:
  • Experience in customer communications or a related field;
  • Strong analytical and problem-solving skills;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and meet deadlines;
  • Proficiency in English (written and spoken).

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