VIP Customer Communications Specialist

hace 1 mes

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo
Unlock Your Potential as a VIP Customer Communications Executive

Are you ready to take your career to new heights? We're seeking an experienced VIP Customer Communications Executive to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you'll be responsible for managing sensitive customer complaints, ensuring excellent service to our valued customers, and identifying PR risks to minimize negative visibility.

Key Responsibilities:
  • Manage VIP and sensitive customer complaints through various channels, including social media and direct customer interactions.
  • Proactively work to ensure excellent service to our highly valued customers, identifying areas for improvement and implementing solutions.
  • Support other VIP tasks, such as legal customer complaints, consumer organization files, and data protection consumer rights cases.
  • Collaborate with the team to develop and implement effective communication strategies to minimize PR risks and maintain a positive brand image.
  • Measure, analyze, and report on the results of initiatives to continuously improve customer service and communication processes.
Requirements:
  • Background in Tourism or a related field.
  • Minimum experience in handling customer complaints and familiarization with traditional and interactive claims channels.
  • Proficiency in CRM tools and Gsuite.
  • Excellent writing and communication skills, with native-level English proficiency.
What We Offer:
  • A competitive salary and benefits package, including flexible benefits, performance-based bonuses, and relocation support.
  • Opportunities for growth and development, with a focus on empowering your career and unleashing your potential.
  • A dynamic and healthy work environment, with a focus on innovation, teamwork, and work-life balance.

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