VIP Customer Communications Specialist – Hybrid

hace 1 mes

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo
About eDreams ODIGEO

eDreams ODIGEO is a leading travel tech company that is revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

Job Summary

We are seeking an experienced VIP Customer Communications Specialist to join our eDreams ODIGEO Communications team. As a VIP Customer Communications Executive, you will be responsible for managing VIP accounts and related complaints, identifying potential legal and reputational risks, and supporting process improvement.

Key Responsibilities
  • Manage VIP accounts and its related complaints end-to-end by identifying potential legal and reputational risks as well as support process improvement;
  • Proactively work and follow-up on all the VIP customer touch points to ensure an excellent Customer Experience with the best-in-class service to these highly valued individuals;
  • Identify the potential PR risks in both national and local media and legal risks to mitigate negative impact in liaised with the relevant stakeholders with the aim to minimize negative visibility in print, broadcast, TV, and online by managing these complaints;
  • Support other VIP tasks such as: Social Care channels and legal customer complaints;
  • Support VIP Communications projects collaborating with the team members when required;
  • Measure, analyze, and report on the results of initiatives;
Requirements
  • Background in Tourism will be required in your daily work;
  • Minimum 1 year of previous generalist experience in the management of VIP accounts, sensitive customer complaints, PR, media relations, and/or Social Media management;
  • Experience in handling VIP accounts;
  • A high level of GDS Amadeus and/or Galileo knowledge is a must;
  • Used to work with CRM tools;
  • Ability to work with Gsuite;
  • Excellent writing and speaking communication skills as well as an excellent grammar at least in one of the following languages at native level: German, English, Spanish, French;
  • And a proficient level in one of the following languages: German, English, Spanish, French;
  • Proficient level of English is a must;
What You Need to Succeed
  • Passionate for the travel industry;
  • Acute sense of judgement, tact, diplomacy, and crisis communication;
  • Analytical capacity, proactive problemsolving mindset, and highly organized;
  • Customer-oriented, used to or comfortable working under pressure, and constantly prioritizing with a passionate mindset and eager to learn, and a great teamwork attitude;
  • Flexibility to respond to 24/7 business needs;
What's in it for You

eDreams ODIGEO wants you to be a part of our success story and great culture. Here's what we offer:

  • A rewarding Compensation package;
  • Prime Plus membership;
  • Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts, and partnerships;
  • Relocation support;
  • The possibility of choosing your equipment and even better, keeping it for free after 3 years;
  • Grow opportunities to empower your career and unleash your potential;
  • Personalized career paths and the eVOLVE Program will help you discover, grow, and thrive;
  • Internal mobility opportunities let you pursue horizontal career changes and promotions;
  • Your Wellbeing is our Priority;
  • Embrace Freedom and Flexibility;
  • At eDreams ODIGEO, we value flexibility, employee care, and transparency;
  • We offer a hybrid home-office model focused on outcome, not time-in-seat;
  • You'll be able to find the right work-personal life balance that suits you best;
  • Work hard, party hard;
  • We believe in having fun and connecting with colleagues;
  • Join eDreams ODIGEO for after-work events, padel tournaments, parties, and more;
  • Create communities based on your passions, like sports and music;
  • Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices;
  • Enjoy a dynamic and healthy environment;
  • Be innovative, take risks, and share your ideas;
  • Our diverse and open-minded teams support high-performance learning and growth;
  • You'll work in an Agile Mindset environment with recognition at our core;

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