VIP Customer Communications Specialist

hace 3 semanas

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo
About eDreams ODIGEO

We are a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

Job Title: VIP Customer Communications Specialist

We are seeking an experienced VIP Customer Communications Specialist to join our eDreams ODIGEO Communications team in Barcelona. This role is a great opportunity to explore multiple eDO business areas and deepen your knowledge of the e-commerce, tourism, and consumer industries.

Key Responsibilities:
  • Manage VIP accounts and related complaints end-to-end, identifying potential legal and reputational risks, and supporting process improvement.
  • Proactively work and follow up on all VIP customer touch points to ensure an excellent customer experience with best-in-class service to these highly valued individuals.
  • Identify potential PR risks in national and local media and legal risks to mitigate negative impact, liaising with relevant stakeholders to minimize negative visibility in print, broadcast, TV, and online.
  • Support other VIP tasks, such as social care channels and legal customer complaints.
  • Support VIP Communications projects, collaborating with team members when required.
  • Measure, analyze, and report on the results of initiatives.
Requirements:
  • Background in tourism required for daily work.
  • Minimum 1 year of previous generalist experience in managing VIP accounts, sensitive customer complaints, PR, media relations, and/or social media management.
  • Experience in handling VIP accounts.
  • High level of GDS Amadeus and/or Galileo knowledge required.
  • Used to working with CRM tools.
  • Ability to work with Gsuite.
  • Excellent writing and speaking communication skills, with a high level of grammar in at least one of the following languages: German, English, Spanish, or French.
  • Proficient level in one of the following languages: German, English, Spanish, or French.
What You Need to Succeed:
  • Personal skills: passionate for the travel industry, acute sense of judgment, tact, diplomacy, and crisis communication.
  • Customer-oriented, used to or comfortable working under pressure, and constantly prioritizing with a passionate mindset and eager to learn and a great teamwork attitude.
  • Flexibility to respond to 24/7 business needs.
What's in It for You?

We offer a rewarding compensation package, Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts, and partnerships, relocation support, and the possibility of choosing your equipment and even better-keeping it for free after 3 years.

Grow opportunities to empower your career and unleash your potential, personalized career paths, and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.

Your Wellbeing is our Priority. Embrace Freedom and Flexibility. At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.

Work hard, party hard. We believe in having fun and connecting with colleagues. Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.

Enjoy a dynamic and healthy environment. Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high-performance learning and growth. You'll work in an Agile Mindset environment with recognition at our core.

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