Customer Service Representative
hace 1 semana
We are seeking a skilled Customer Service Representative to join our team at CPM International. As a New Balance EMEA Service Expert, you will be responsible for providing exceptional customer service to our clients worldwide. You will work collaboratively with consumers to resolve product information requests and queries in a professional and skilled manner.
Key Responsibilities:
• Develop a sound understanding of the products and services offered by our client, New Balance.
• Offer an omnichannel service to our consumers via telephone, email, chat, and social media.
• Analyze customer problems and provide individual solutions.
• Collaborate with the team to achieve personal and team targets/SLA.
Requirements:
• Fluent level of French and Italian with exceptional grammar and spelling skills.
• High level of English (both written and spoken).
• A genuine passion for delivering outstanding customer service.
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with a keen eye for detail.
What We Offer:
• A 3-month temporary contract with a 1-month probation period.
• Part-time position (30 hours/week).
• Monday to Friday, 10:00 am to 4:00 pm.
• Salary: €14,154 gross per year.
• Incentives: Top performance incentives.
• Holidays: 24 calendar days per year.
• Paid bank holidays.
• Hybrid: 4 days per month at the office and for training purposes.
• Training: 8 days of full-time training fully based in the office.
Additional Benefits:
• Best-in-class people engagement activities and programs.
• Ongoing training and development.
• Employee Assistance Program: Free, confidential, and impartial guidance and support.
• Employee Benefits Club: A wide range of exclusive perks and rewards.
• New Balance online discounts: 30% off.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Bring a friend and get a referral bonus.
• Access to LinkedIn specialized training & courses.
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