Technical Support Specialist
hace 1 semana
About Our Company
Servicemax is a global leader in digital transformation, empowering companies to innovate and succeed in the interconnected world. We bring together physical and digital technologies to improve operations, create better products, and empower people.
Our Team
We are a global team of nearly 7,000 talented individuals who make all the difference in our success. Our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are.
Your Role
We are seeking a highly skilled Technical Support Specialist to join our global support organization. As a member of our team, you will provide world-class technical support to our customers and partners worldwide, working closely with services and account teams to ensure all issues are handled effectively.
Your Impact
You will be responsible for delivering superior-quality support services to our customers, utilizing PTC's case management tool to log issues and track associated status and related activities. You will also create and publish knowledge articles for PTC customers and employees to reuse.
Your Day-To-Day
You will work as a member of a global team providing technical assistance to customers, investigating thoroughly the issues reported for PTC's products, and addressing questions related to guidance and general best practices.
Required Skills and Qualifications
A strong capacity and desire to develop personalized customer service and communication skills, experience in implementing or supporting Client-Server architecture or multi-tier applications, demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
Bonus Requirements
Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.). Optional: Experience in databases, computer networks, or operating systems.
Benefits
Fluent in English with one of German/ Italian / French, competitive salary range $80,000-$120,000 per year, comprehensive benefits package, and opportunities for professional growth and development.
-
Technical Support Specialist
hace 7 días
Barcelona, Barcelona, España Dow Jones A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dow Jones in Barcelona. As a Technical Support Specialist, you will provide exceptional support for our destination and integration products, resolving complex technical issues for our customers.
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España IT Smart Finance A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will play a critical role in ensuring the delivery of high-quality technical support to our customers.Key Responsibilities:Technical solution of customer problems;Routing of incidents to...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Hms Networks Ab A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Hms Networks Ab. As a Technical Support Specialist, you will be responsible for providing technical support to agents and customers, as well as assisting the sales team with product-related queries.Key ResponsibilitiesProvide technical support to agents and customers...
-
Technical Support Specialist
hace 1 semana
Barcelona, Barcelona, España Head Hunt International A tiempo completoJob Title: Technical Support SpecialistLocation: Athens, GreeceOur company, a leading provider of contact centre outsourcing services, is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will...
-
Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España K-LAGAN A tiempo completoTechnical Support SpecialistWe are looking for a skilled Technical Support Specialist to join our team at K-LAGAN.About the roleAs a Technical Support Specialist, you will be responsible for providing excellent customer support, working proactively to identify and resolve issues, and continuously improving customer satisfaction.Key responsibilitiesProvide...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Title: Technical Support SpecialistJob Summary:At Dow Jones, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and guidance to our global customers and sales organization.Key Responsibilities:• Provide technical support and...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España K-LAGAN A tiempo completoTechnical Support SpecialistAt K-LAGAN, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support, working proactively to identify and resolve issues, and continuously improving customer satisfaction.The ideal candidate will have a...
-
Technical Support Specialist
hace 1 mes
Barcelona, Barcelona, España Blu Selection A tiempo completoJob Title: Support SpecialistAt Blu Selection, we are seeking a highly skilled and customer-focused Support Specialist to join our team. As a Support Specialist, you will play a critical role in providing exceptional technical support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide comprehensive technical support for...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completoCustomer Service RoleAt D-Edge Hospitality Solutions, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing technical support to our clients, helping them to resolve issues with our suite of tools. Key Responsibilities:• Provide technical support to...
-
Technical Support Specialist
hace 7 días
Barcelona, Barcelona, España Expatgenius A tiempo completoJob DescriptionA career opportunity has arisen for a skilled Technical Support Specialist to join our team at Expatgenius. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. We are seeking a highly motivated and organized individual who is proficient in German and has a...
-
Technical Support Specialist
hace 7 días
Barcelona, Barcelona, España Manning Global Ag A tiempo completoJob Title: Technical Support SpecialistJob Summary:We are seeking a skilled technical support specialist to join our team at Manning Global Ag. As a technical support specialist, you will be responsible for monitoring and operating equipment, servers, and applications. This role requires strong technical skills and the ability to work in a fast-paced...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Topdon Europe Sl A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Topdon Europe Sl. As a Technical Support Specialist, you will be responsible for providing technical support to our clients through various channels, including TeamViewer, phone, email, and in-person visits.Key Responsibilities:Provide technical support to clients...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoJob Description:We are seeking a skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support via email and phone callsAddress credit card holders' inquiries and...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAt Blu Selection, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Phone Support Team, you will be responsible for providing exceptional customer service via email, phone, and/or chat.Your primary focus will be on responding to customer inquiries related to our client's services, including domains, email,...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoJob SummaryWe are seeking a skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesSupport customers with inquiries related to telecom services, focusing on technical questionsMaintain and...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Kion Group A tiempo completoJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Kion Group. As a Technical Support Specialist, you will be responsible for providing 2nd and 3rd level support for Truck Diagnosis related requests and Digital Truck Services related issues.Key Responsibilities:Provide 2nd and...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Arena A tiempo completoJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our global support organization. As a member of our team, you will be responsible for providing world-class technical support to our customers and partners.Key Responsibilities:Manage a team of support engineers and their performanceWork...
-
Technical Support Specialist
hace 1 mes
Barcelona, Barcelona, España Blu Selection A tiempo completoAre you passionate about delivering exceptional customer experiences?We're seeking a skilled Technical Support Specialist to join our team at Blu Selection.As a Technical Support Specialist, you will be responsible for providing top-notch support to our B2B partners, addressing their IT-related issues, and ensuring their satisfaction.You will be the first...
-
Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting technical issues and providing solutions? We're looking for a skilled Technical Support Specialist to join our team in Barcelona.Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for:Providing technical support to...
-
Technical Support Specialist
hace 1 semana
Barcelona, Barcelona, España Merantix A tiempo completoJob OverviewAt Merantix, our Customer Support Team is a hub of innovative problem solvers who thrive on delivering exceptional customer experiences. We are seeking a skilled Technical Support Specialist to join our team and support our customers through their daily operations.About the RoleThis hybrid role combines remote and in-office work, offering...