Technical Support Specialist
hace 1 mes
About Our Company
Servicemax is a global leader in digital transformation, empowering companies to innovate and succeed in the interconnected world. We bring together physical and digital technologies to improve operations, create better products, and empower people.
Our Team
We are a global team of nearly 7,000 talented individuals who make all the difference in our success. Our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are.
Your Role
We are seeking a highly skilled Technical Support Specialist to join our global support organization. As a member of our team, you will provide world-class technical support to our customers and partners worldwide, working closely with services and account teams to ensure all issues are handled effectively.
Your Impact
You will be responsible for delivering superior-quality support services to our customers, utilizing PTC's case management tool to log issues and track associated status and related activities. You will also create and publish knowledge articles for PTC customers and employees to reuse.
Your Day-To-Day
You will work as a member of a global team providing technical assistance to customers, investigating thoroughly the issues reported for PTC's products, and addressing questions related to guidance and general best practices.
Required Skills and Qualifications
A strong capacity and desire to develop personalized customer service and communication skills, experience in implementing or supporting Client-Server architecture or multi-tier applications, demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
Bonus Requirements
Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.). Optional: Experience in databases, computer networks, or operating systems.
Benefits
Fluent in English with one of German/ Italian / French, competitive salary range $80,000-$120,000 per year, comprehensive benefits package, and opportunities for professional growth and development.
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