Associate Product Operations Manager
hace 3 días
We are seeking a highly skilled Product Operations Manager to join our team at Celonis. As a Product Operations Manager, you will be responsible for owning the execution of our most important processes in the product organization. This includes the feature request process, product review meetings, early customer engagement programs, and product launches.
As a trusted advisor and business partner to Product Management, you will work cross-functionally with engineering operations, go-to-market, and other departments to establish consistent cross-functional practices and frameworks. You will also be responsible for increasing the efficiency of executing these processes, for example, by simplifying particular steps in the process, implementing automations, etc.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to understand and empathize with customers' needs and challenges. You will be responsible for running these processes as well as for making them more efficient.
Our most important processes include:
Feature Request Process: This process allows our customers, partners, and our go-to-market (GTM) departments to submit requests for new product features to the Product & Engineering (PnE) team. The requests get regularly assessed by the PnE team.
Product Review Meetings: These meetings drive alignment and make decisions regarding the product's development, features, and direction.
Early Customer Engagement Programs: These programs interact with customers early in the development lifecycle for new product features to get their feedback and iterate quickly.
Product Launches: These launches involve launching new products across 10+ departments including Technical Writing, Legal, Support, Enablement, Commercials, Marketing & Comms, and GTM Strategy.
The Product Operations Manager will own the execution of these processes and be responsible for increasing their efficiency.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to understand and empathize with customers' needs and challenges.
We offer a unique opportunity to work with industry-leading process mining technology, investment in your personal growth and skill development, great compensation and benefits packages, physical and mental well-being support, and a global and growing team of Celonauts from diverse backgrounds.
We are an equal opportunity employer and celebrate diversity and are committed to creating an inclusive environment for all employees.
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