Group Booking Coordinator

hace 1 mes

Barcelona, Barcelona, España SLS A tiempo completo
Job Title: Groups, Billing and Rooming Coordinator

We are seeking a highly organized and detail-oriented Groups, Billing and Rooming Coordinator to join our pre-opening team at SLS Barcelona. This role will be responsible for managing group bookings, handling billing processes, and coordinating room assignments.

Key Responsibilities:
  • Coordinate all group reservations and serve as the main point of contact for group organizers, ensuring all requirements and preferences are met or exceeded.
  • Manage room blocks and monitor group reservations to ensure accurate and timely updates.
  • Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
  • Prepare and process group billing, reviewing and verifying all charges.
  • Charge any incidentals the group incurs in-house.
  • Generate invoices and ensure timely distribution to clients, addressing any billing inquiries or discrepancies promptly.
  • Provide exceptional customer service, addressing any concerns or issues promptly.
  • Maintain organized records of group bookings, rooming lists, and billing information.
  • Review invoices on a daily basis whilst the group is in-house and ensure that all PM ́s are closed on checkout of the group if no credit is applicable.
  • Provide feedback and support to all departments as required.
  • Participate as a team player with all departments.
Requirements:
  • Degree in Hotel Management or related field.
  • +2 years of experience in hospitality/luxury Events or Sales department.
  • Ability to multitask, work in a fast-paced environment and have a high-level attention to detail and organizational skills.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.
  • You are an excellent relationship builder and make people feel good - your team, guests and colleagues alike. You make a positive impact.
  • Innovative and insightful.
  • You take ownership of important issues, solve problems, and make effective decisions.
  • You learn quickly and adapt to SLS's unique culture.
  • You are humble and open to ideas. We leave our ego at the door and help get things done.
  • You're up for doing things differently and trying (almost) everything once.
  • You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you:
  • The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.

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