Group Booking Coordinator

hace 3 semanas

Barcelona, Barcelona, España SLS A tiempo completo
### Role Summary

As a Groups, Billing and Rooming Coordinator at SLS Barcelona, you will play a vital role in managing group bookings, handling billing processes, and coordinating room assignments under the guidance of the Director of Sales.

### Key Responsibilities

- Coordinate all group reservations and serve as the main point of contact for group organizers, ensuring all requirements and preferences are met or exceeded.
- Manage room blocks and monitor group reservations to ensure accurate and timely updates.
- Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
- Prepare and process group billing, reviewing and verifying all charges.
- Charge any incidentals the group incurs in-house.
- Generate invoices and ensure timely distribution to clients, addressing any billing inquiries or discrepancies promptly.
- Provide exceptional customer service, addressing any concerns or issues promptly.
- Maintain organized records of group bookings, rooming lists, and billing information.
- Review invoices on a daily basis whilst the group is in-house and ensure that all PM ́s are closed on checkout of the group if no credit is applicable.
- Provide feedback and support to all departments as required.
- Participate as a team player with all departments.

### Qualifications

To succeed in this role, you will require:

- A degree in Hotel Management or related field.
- +2 years of experience in hospitality/luxury Events or Sales department.
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail and organizational skills.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- An excellent relationship builder and team player.
- Innovative and insightful.
- Ability to take ownership of important issues, solve problems, and make effective decisions.
- Quick learner and adaptable to SLS's unique culture.
- Humble and open to ideas.
- Willingness to try new approaches and be part of a team that works hard, supports each other and has fun along the way.

### What's in it for you

As a member of the SLS team, you will have the opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand. You will work in an environment that is both creative and rewarding, with a team that's passionate about creating great hospitality experiences and exploring new locations at every opportunity. You will also receive a competitive package and plenty of opportunity for development, as well as excellent discounts across the entire Ennismore family of brands.

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