Technical Services Director
hace 3 semanas
Technical Services Manager Role
You will lead our technical services team in the EMEA region, ensuring excellent quality-first service on the field with seamless execution. This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations.
Key Responsibilities:
- Lead the coordination and execution of installations, product conversions, and training to ensure timely delivery and customer satisfaction
- Manage the monitoring, analysis, and reporting of product technical issues, including investigation and troubleshooting of faults related to gaming machines or systems
- Provide real-time support to field service technicians when complex technical issues arise, guiding them through troubleshooting and resolution procedures
- Develop, implement, and monitor performance measures to track service efficiency and technical outcomes, including service response times, issue resolution rates, and other KPIs critical to maintaining service excellence
Requirements:
- 7+ years of proven experience in ensuring excellent quality-first service within an equivalent position
- Fluent English language skills, with knowledge of the gaming industry in EMEA being highly beneficial
- Bachelor's degree in Engineering fields or logistic background, with a proven track record in customer service
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, with a strong focus on responsible gameplay and employee wellbeing. We strive to create an environment where individual differences are valued and all employees have the opportunity to realize their potential.
We offer a robust benefits package, global career opportunities, and a commitment to diversity and inclusion. Our values include All about the Player, Talent Unleashed, Collective Brilliance, and Good Business Good Citizen.
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