Technical Services Manager
hace 4 semanas
Job Summary
As the Technical Services Manager at Aristocrat, you will play a critical role in driving the success of the EMEA region. This position requires a strong leader who can manage a global team of technical service technicians, providing them with the necessary tools and support to deliver exceptional service to our customers.
Key Responsibilities
• Lead a team of talented service technicians to support the EMEA region.
• Provide team leadership, shared vision, and positive communications to achieve Aristocrat's vision and strategy consistent with the company's core values and team principles.
• Build strong relationships and collaborative partnerships with colleagues from around the world.
• Establish a positive, participative, and collaborative team environment that inspires creative, high-performing, continuous improvement, and engaged team members.
• Responsible for attracting, selecting, and onboarding a diverse and qualified team and determining the appropriate team resource requirements to meet Global Technology Services & EMEA strategic direction.
• Plan and direct organizational development of assigned personnel that he/she is assigned. Areas include technical training, customer service, and business acumen.
• Manage large resources assigned and facilitate the assignments of staffing to the service model.
• Be a member of the EMEA leadership team; contribute to the region being able to achieve company goals.
• Develops service relationships with customer representatives and meets with appropriate individuals as the company's representative in the region.
Technical Service Management
• Ensure quality-first service on the field, with seamless execution.
Requirements
This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations. There are also two major distributors with one in France and one in South Africa that require ongoing support. Business travel expectations are 25% to 50% of time and the primary on-site work location is Barcelona. There will be some opportunity for remote working. The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.
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