Technical Services Director
hace 2 semanas
We are seeking a highly experienced Technical Services Manager to join our team at Aristocrat Gaming. As a key member of our organization, you will be responsible for leading our technical services team, ensuring excellent quality first service, and driving business growth.
Key Responsibilities:
- Lead and manage a team of technical service professionals to deliver high-quality services to our customers.
- Develop and implement service strategies to drive business growth and improve customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless execution of installations, product conversions, and training.
- Monitor and analyze technical issues, identify root causes, and implement corrective actions to ensure timely resolution.
- Develop and manage key performance indicators (KPIs) to track service efficiency and technical outcomes.
- Provide real-time support to field service technicians and work directly with customers to resolve escalated issues.
- Manage the regional service budget, approve worked hours and expenses, and ensure operational scaling to support business growth.
Requirements:
- 7+ years of proven experience in ensuring excellent quality first service within an equivalent position.
- Fluent English language skills.
- Knowledge of the gaming industry in EMEA would be highly beneficial.
- Bachelor's degree in Engineering fields or logistic background.
What We Offer:
- Excellent salary and yearly bonus.
- Cigna private health insurance.
- Gympass app gold plan.
- Private pension plan.
- Life insurance.
- Flexible compensation plan.
About Us:
- Aristocrat is a world leader in gaming content and technology.
- We deliver great performance for our B2B customers and bring joy to the lives of millions of people who love to play our casino and mobile games.
- We strive to lead the way in responsible gameplay and lift the bar in company governance, employee wellbeing, and sustainability.
Why Work with Us:
- We value individual differences and offer opportunities for professional growth and development.
- We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity.
- We offer flexible working options through our flexible hybrid work model.
- We are an equal opportunities employer and a diverse business united by shared values.
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