Technical Services Director, Barcelona Region
hace 3 días
About the Role:
We are seeking a highly experienced Technical Services Director to lead our team in the Barcelona region. As a key member of our EMEA leadership team, you will be responsible for delivering exceptional quality-first service to our customers.
Key Responsibilities:
- Lead a team of talented service technicians to support the EMEA region
- Provide technical leadership and shared vision to achieve Aristocrat's strategic goals
- Develop and implement performance measures to track service efficiency and technical outcomes
- Manage large resources assigned and facilitate the assignment of staffing to the service model
- Ensure seamless execution of installations, product conversions, and training
- Monitor and resolve technical issues related to gaming machines or systems
- Collaborate with regional management teams to meet common goals
About You:
We are looking for a seasoned professional with 7+ years of experience in ensuring excellent quality-first service within an equivalent position. You should have fluency in English language skills and knowledge of the gaming industry in EMEA. A Bachelor's degree in Engineering or a related field is preferred.
What We Offer:
- A competitive salary: €80,000 - €120,000 per annum
- 25 days of holiday + Christmas closure + birthday day off
- Cigna Private Health Insurance
- Gympass app Gold Plan (gym app)
- Private Pension Plan
- Life insurance
- Flexible Compensation Plan (Edenred Tickets - Daycare Transport Restaurant)
About Us:
Aristocrat is a world leader in gaming entertainment, offering a robust benefits package and global career opportunities. Our values include All about the Player, Talent Unleashed, Collective Brilliance, Good Business, and Good Citizen. If you're passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply.
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