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Strategic Business Partner for Patient Experience

hace 1 mes


Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

Job Description Summary
Location: Hybrid
We are seeking a highly skilled Strategic Business Partner for Patient Experience to drive and ensure that global and local demand is captured from business and collaborate with other functions to deliver quality services to stakeholders as per agreed service descriptions.

Key Responsibilities:
- Drive forward thinking and innovation within business tech driven business capabilities and processes.
- Accountable for Program, project & product delivery to the business.
- Partner with Business to drive Business transformation, programs enabled by technology, co-own transformation outcomes. Measure and drive business value of transformation initiatives underpinned by Programs, Projects, Products.

Requirements:
- Leveraging digital technology / big data.
- Experience with customer engagement platforms like Salesforce; Contact center experience including any telephony platforms like Genesys and System integration.
- Influencing without authority.
- Relationship Management.
- Working experience within the pharmaceutical industry desirable.
- Interactions with senior management.
- Multi-national global experience.
- Track record delivering global solutions at scale.
- Collaborating across boundaries.
- Vendor management.

Why Novartis:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.