Strategic Business Partner for Patient Experience
hace 1 mes
Job Summary
The Strategic Business Partner for Patient Experience drives and ensures that global and local demand is captured from business and collaborates with other functions to ensure quality services are delivered to stakeholders as per agreed service descriptions. This role contributes to the organization's strategy and implements objectives with technology strategy development, solution discovery, service, risk, and relationship management.
Key Responsibilities
Acts as the Product Line Market or Country Lead
Responsible for product life-cycle in close partnership with the Global Product Line Lead and Business Product Owner
Manages the technical product road-map for a specific region or country
Contributes to the Product Road-map from ideation to development through adoption, production operations, and value realization
Participates in prioritizing features to build minimum viable products towards incrementally delivering maximum business value
Represents the business and customer strategy within the specific country/market/region
Accountabilities
Drive forward thinking and innovation within business regarding tech-driven business capabilities and processes, leading conversations with a consulting mindset together with other IT functions
Accountable for program, project & product delivery to the business
Partner with business to drive business transformation, programs enabled by technology, co-own transformation outcomes
Measure and drive business value of transformation initiatives underpinned by programs, projects, products
Improve the 'ease of engagement' with IT for the business
Support the business to understand their choices to manage technology costs
Key business partner for business continuity. Serves as point of escalation, review, and approval for key issues and decisions
Contribute to the definition of the operational objectives and medium-term planning according to the long-term plans established by the IT strategy
Articulate the local market business strategy and customer experience
Understand and contribute to the Product vision and road-map with the Product Line Lead and Business Product Owner
Identify and prioritize features to be delivered through the Product Backlog
Ensure that the Development Team understands items in the Product Backlog to the level needed. Collaborate with the Scrum Master on a regular basis
Requirements
Experience with customer engagement platforms like Salesforce; Contact center experience including any telephony platforms like Genesys and System integration
Influencing without authority. Relationship Management. Working experience within the pharmaceutical industry is desirable
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