Strategic Business Partner for Patient Experience
hace 1 mes
The Strategic Business Partner for Patient Experience drives and ensures that global and local demand is captured from business and collaborates with other functions to ensure quality services are delivered to stakeholders as per agreed service descriptions.
This role contributes to the organization's strategy and implements objectives with technology strategy development, solution discovery, service, risk, and relationship management.
Key Responsibilities:
Responsible for product life-cycle in close partnership with the Global Product Line Lead and Business Product Owner. Manages the technical product road-map for a specific region or country.
Contributes to the Product Road-map from ideation to development through adoption, production operations, and value realization.
Participates in prioritizing features to build minimum viable products towards incrementally delivering maximum business value.
Represents the business and customer strategy within the specific country/market/region.
About the Role
Accountable for program, project product delivery to the business.
Partner with business to drive business transformation, programs enabled by technology, co-own transformation outcomes. Measure and drive business value of transformation initiatives underpinned by programs, projects, products.
Improve the 'ease of engagement' with IT for the business. Support the business in understanding their choices to manage technology costs.
Key business partner for business continuity. Serves as point of escalation, review, and approval for key issues and decisions.
Requirements
Experience with customer engagement platforms like Salesforce; Contact center experience including any telephony platforms like Genesys and System integration.
Influencing without authority.
Relationship Management.
Working experience within the pharmaceutical industry desirable.
Interactions with senior management.
Multi-national global experience.
Track record delivering global solutions at scale.
Why Novartis
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.
With our people, we drive each day to reach our ambitions. Be a part of this mission and join us.
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