Customer Program Management Advisor

hace 7 días


Valencia, Valencia, España Celestica Inc. A tiempo completo
About the Role

Celestica Inc. is seeking a highly skilled Customer Program Management Advisor to join our team in Valencia, Spain. As a key member of our Operations team, you will be responsible for managing customer accounts and ensuring timely product deliveries and project/program schedules.

Key Responsibilities
  • Develop and implement action plans to correct out-of-plan conditions and ensure customer satisfaction.
  • Manage customer account profitability, forecasting, planning, and monitoring efficiency and execution of strategies.
  • Participate in pricing/bid preparation and develop and manage contract terms.
  • Monitor and manage customer satisfaction through regular surveys, self-assessments, complaint management, problem resolution, and satisfaction management.
  • Communicate frequently with customers to ensure satisfaction with the company and products.
  • Coordinate and host regular program tracking meetings with customers and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
  • Resolve customer issues and complaints, and monitor the impact on inventory of order changes.
  • Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
  • Work with cost engineering, finance, and SCM staff to coordinate efforts to analyze costs and price variances.
Requirements
  • 5+ years of experience in Aerospace and Defense (A&D) with in-depth knowledge of the sector.
  • At least 6+ years of working experience in a manufacturing environment/industry.
  • In-depth knowledge of Project Management methodology and tools.
  • Excellent customer contact, negotiation, and problem resolution skills.
  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
  • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
  • Excellence in cross-team collaboration skills.
  • Very good command of written & spoken Spanish, English, and German.
About Celestica Inc.

Celestica Inc. is a leading electronics manufacturing services (EMS) provider that delivers end-to-end product lifecycle solutions to drive business outcomes for our customers. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.



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