International Client Service Specialist
hace 7 días
Ebury, a leading FinTech firm, offers a range of innovative products including FX risk management, trade finance, currency accounts, international payments and API integration.
The company is named as one of the top European Fintechs to work for by AltFi and Glassdoor.
About the RoleThis is an exciting opportunity to join Ebury's Institutional team as a Client Servicing Executive.
You will be responsible for supporting clients, acting as a liaison between front office, clients and back office teams, and collaborating with multiple internal departments to solve client queries.
Your key responsibilities will include:
- Resolution of customer-related requests via email, chat or call
- Collaboration with internal departments to resolve client queries
- Cross-functional collaboration with front office teams to provide exceptional customer service
- Identification of upsell opportunities within existing client portfolios
This role offers excellent career growth and progression in a rapidly expanding international company.
Key Requirements
This fast-paced role demands attention to detail, effective communication, and the ability to work under pressure. All work will be conducted in English, both written and verbal.
The ideal candidate will possess:
- Strong written and verbal communication skills, with fluency in English (French is an advantage)
- Drive and a commitment to delivering high-quality service to clients
- A proactive approach to problem-solving
- Fast learning abilities, with the capacity to multitask and prioritize workload effectively
- Diligence and attention to detail
- Excellent teamwork skills
Salary: £40,000 - £60,000 per annum (dependent on experience), plus benefits and career progression opportunities.
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