Financial Services Expert
hace 3 días
We are seeking a skilled Financial Services Expert to join our team in Valencia, Spain. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients while providing valuable insights and solutions to complex financial issues.
About the RoleThis is a full-time position that requires proficiency in German and English languages, excellent communication skills, and a proactive approach to problem-solving. You will work closely with our team to improve the customer experience, troubleshoot issues, and develop innovative solutions to enhance our services.
Responsibilities- Support B2B customers through email, chat, and phone inquiries, ensuring timely and effective resolution of their financial concerns.
- Collaborate with colleagues to enhance the customer journey, identifying areas for improvement and implementing process changes to increase satisfaction and retention.
- Handle payment inquiries from sellers and buyers, utilizing various client platforms to resolve disputes and ensure seamless transactions.
- Flag and escalate customer queries, developing suitable solutions to address their needs and exceed expectations.
To succeed in this role, you must possess:
- Proficiency in German language at a native speaking level and C1 level in English language.
- Competency in using computers and software applications.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- A proactive and solution-oriented approach to problem-solving, with a focus on delivering results-driven outcomes.
In addition to a competitive salary, we provide a range of benefits to support your professional growth and well-being, including:
- Spanish language classes to enhance your cultural understanding and communication skills.
- Access to fitness bootcamps and mindfulness classes to promote physical and mental health.
- A dynamic and international working environment, with opportunities to collaborate with colleagues from diverse backgrounds.
- A comprehensive training program to develop your skills and expertise in the field of financial services.
We are Blu Selection, an international recruitment company dedicated to connecting talented professionals with leading companies across Europe. With offices in Barcelona, Paris, Berlin, and Amsterdam, we offer a unique opportunity to work with a global team and contribute to the success of our clients.
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