Czech Language Expert
hace 1 semana
About the Role
Czech Language Expert - Client Services Specialist, Lisbon
We are seeking a highly skilled Czech Language Expert to join our team as a Client Services Specialist in our Lisbon office.
Job Summary
This role is responsible for providing exceptional client service to our customers while ensuring the highest level of safety and trust. As a Client Services Specialist, you will be the first point of contact for our clients, responding to their inquiries, resolving issues, and providing informed suggestions.
Key Responsibilities
•Evaluate Cases and Assess Risks
Evaluate escalated cases to identify potential policy violations or safety concerns and make informed decisions based on thorough analysis and established policies.
•Customer Interaction
Respond to customer inquiries through various channels, including phone, helpdesk, and live chat, addressing inquiries and concerns effectively while demonstrating empathy.
•Outbound Communication
Conduct outbound calls to gather evidence related to complaints from both drivers and customers, providing exceptional service to both riders and drivers by resolving their issues within time limits.
•Client Service Excellence
Maintain in-depth knowledge of Client services to provide efficient and informed suggestions, adhering to corporate confidentiality policies and ensuring the proper handling of customer information to guarantee data security.
Requirements
To be successful in this role, you must have:
- Native-level proficiency in Czech (C2)
- B2 English language skills
- Work permission for Portugal (EU passport or Portuguese residence card)
- Ability to work shifts and weekends
- Good general computer skills
Benefits
The salary for this role is approximately €1260 per month, with an option to receive free accommodation for the whole 12-month contract, offering a unique opportunity to experience life in Lisbon. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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