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French Customer Care and Sales Representative
hace 2 meses
We are a leading provider of customer experience management and contact center business process outsourcing services. Our company employs around 420,000 people working in over 265 languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
Our mission is to make our employees proud to belong to Teleperformance through job satisfaction and a great work environment.
Purpose of Role:In this role, you will be the face of our brand and will provide an exceptional customer experience and satisfaction, guiding the customer through the sales process until a successful conclusion. You will strive for a positive customer experience by leading expert consultations in a target-driven environment.
Key Responsibilities:- Conduct expert advice and sales discussions with pre-qualified customer leads.
- Receive leads from our marketing team.
- Be responsible for the pre-sales processes and ensure a positive experience for the customer.
- Carry out the sales processes while maintaining a focus on the customer's positive experience.
- Previous experience in pre-sales, sales, and customer service in a multi-channel environment.
- Excellent communication skills (both voice and written) in French (C2 level).
- High level of self-motivation to contribute to achieving company targets.
- Customer-centric and problem-solving attitude.
- Attention to detail and sales affinity.
- Motivation and initiative to support the team in finding creative solutions.
38.5 hours per week temporary contract, Monday to Sunday. Shifts between 8am and 8pm.
Salary: €19,743 gross/year + up to €1,800 gross/year target bonuses.
Employment with a world-leading provider of contact center services. Excellent work environment, great colleagues, social arrangements, and personal development. Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team.
