Harley-Davidson Brand Representative

hace 2 días

Nanclares de la Oca, Álava, España Cpm International A tiempo completo
{"title": "Brand Ambassador Role Overview", "content": "

Cpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our company celebrates diversity and welcomes everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.

Role Overview:

The Brand Ambassador role represents the Harley-Davidson brand and its values through every customer interaction, maximizing the HOG member experience. We are looking for a passionate and driven person who is always on the lookout for providing the best possible customer experience.

Core Values:
  • We Care: Passionate about customer support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
  • We're Curious: Proactive approach to problem-solving and a 'can do' attitude.
  • We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Responsibilities:
  • Represent the H-D brand and its values.
  • Assist and support customers with bespoke and exceptional service.
  • Answer customer telephone, email, and post inquiries and escalate to relevant parties.
  • Manage the customer relationship, focusing on developing and retaining customers and members.
  • Ensure an optimum customer experience through every customer interaction.
  • Process payments on behalf of HOG members.
  • Drive revenue opportunities through cross-selling and upselling where relevant.
  • Capture H-D customer and member feedback and report back to management for improved customer experience.
  • Accurately maintain and update HOG member records on Salesforce.
  • Communicate effectively and accurately to customers and HOG members, ensuring high levels of customer satisfaction.
Requirements:
  • A fluent level of Dutch or German with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A fluent level of German is a plus.
  • Excellent written and verbal communication skills across languages supported.
  • Positive, enthusiastic, friendly personality, a natural communicator.
  • Strong listening and influencing skills.
  • Ability to perform under pressure, and think quickly.
  • Ability to handle complaints and difficult customers.
  • Being passionate about motorcycles is a big plus.
What We Offer:
  • Start date: September 9th.
  • Contract: Temporary 9 months (1-month probation period).
  • Full time: 39 hours/week.
  • Working days/Hours: Mon-Fri, 9am-6pm.
  • Salary: €20,349.77 gross per year.
  • Bonus of 600€ after 6 months and then 125€ additional per month after 12 months.
  • Paid bank holidays + 1 extra day in lieu.
  • Hybrid work model.
  • Training: 2 weeks fully office based.
  • Office location: Barcelona (La Sagrera).
  • Other Benefits: Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program – Bring a friend and get a referral bonus.
  • Access to LinkedIn specialized training & courses.
", "lang_code": "en"}

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