Harley-Davidson Brand Representative
hace 1 mes
Cpm International is seeking a passionate and driven individual to join our team as a Harley-Davidson Brand Ambassador. As the voice of Harley-Davidson HOG customers and members, you will represent the brand and its values through every customer interaction, maximizing the HOG member experience.
Key Responsibilities- Represent the H-D Brand and its values
- Assist and support customers with bespoke and exceptional service
- Answer customer inquiries and escalate to relevant parties
- Manage customer relationships, focusing on developing and retaining customers and members
- Process payments on behalf of HOG members
- Drive revenue opportunities through cross-selling and upselling
- Capture customer feedback and report back to management
- Maintain and update HOG member records on Salesforce
- Fluent level of Dutch or German with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Excellent written and verbal communication skills across languages supported
- Positive, enthusiastic, friendly personality, a natural communicator
- Strong listening and influencing skills
- Ability to perform under pressure and think quickly
- Ability to handle complaints and difficult customers
- Temporary contract for 9 months with a 1-month probation period
- Full-time position with 39 hours/week
- Working days/Hours: Mon-Fri, 9am-6pm
- Salary: €20,349.77 gross per year
- Bonus of 600€ after 6 months and then 125€ additional per month after 12 months
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model
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Nanclares de la Oca, Álava, España Cpm International A tiempo completo{"title": "Brand Ambassador Role Overview", "content": "Cpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our company celebrates diversity and...
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