Harley-Davidson Brand Representative

hace 2 días

La Nava de Santiago, Badajoz, España Cpm International A tiempo completo
About the Role

Cpm International is seeking a passionate and driven individual to join our team as a Harley-Davidson Brand Ambassador. As the voice of Harley-Davidson HOG customers and members, you will represent the brand and its values through every customer interaction, maximizing the HOG member experience.

Key Responsibilities
  • Represent the H-D Brand and its values
  • Assist and support customers with bespoke and exceptional service
  • Answer customer inquiries and escalate to relevant parties
  • Manage customer relationships, focusing on developing and retaining customers and members
  • Process payments on behalf of HOG members
  • Drive revenue opportunities through cross-selling and upselling
  • Capture customer feedback and report back to management
  • Maintain and update HOG member records on Salesforce
Requirements
  • Fluent level of Dutch or German with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • Excellent written and verbal communication skills across languages supported
  • Positive, enthusiastic, friendly personality, a natural communicator
  • Strong listening and influencing skills
  • Ability to perform under pressure and think quickly
  • Ability to handle complaints and difficult customers
What We Offer
  • Temporary contract for 9 months with a 1-month probation period
  • Full-time position with 39 hours/week
  • Working days/Hours: Mon-Fri, 9am-6pm
  • Salary: €20,349.77 gross per year
  • Bonus of 600€ after 6 months and then 125€ additional per month after 12 months
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work model

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