Quality Assurance Strategist

hace 2 semanas


Málaga, Málaga, España The Workshop A tiempo completo
About The Role

As a Quality Assurance Lead at The Workshop, you will be responsible for driving the quality assurance function to enhance the player experience for our customers' end users. You will evaluate successful quality assurance execution and determine if the experience meets the customers' expectations.

Key Responsibilities
  • Develop and implement product standards and procedures to eliminate product development issues, improve product quality, and increase the overall end user experience.
  • Accountable for the development, expectations setting, and continuous improvement of the quality assurance function.
  • Partner with business leadership and team members to address opportunities to improve quality assurance.
  • Implement and maintain quality assurance strategy covering all types of approaches, from automation to performance testing.
  • Develop and manage reporting, metrics, and analysis to evaluate the quality of our products, training, and communication.
  • Collaborate with business leadership to develop and foster an environment of open communication and drive engagement.
  • Perform research on industry and Casino/Live Dealer best practices and lead implementation efforts to assure continuous improvement of products' quality.
  • Support interactions and change management efforts involving initiatives, goals, and objectives.
  • Identify training needs and team member training resources when needed.
  • Interview, hire, and train team members; make hiring decisions and design individual development plans with succession planning in mind for all key roles.
  • Plan team capacity by assigning/reviewing and directing work.
  • Evaluate individual team members' performance.
  • Participate on POCs to evaluate new technologies/tools that can be adopted by our teams following industry agile quality principles.
Requirements
  • Minimum of 5 years experience in quality assurance with a track record of implementing effective quality strategies for online Casino and Live Dealer digital products.
  • Minimum of 5 years' experience managing functions, teams, or departments required.
  • Demonstrated experience with development, assessment, or review of quality assurance policies, procedures, processes, and internal controls is required.


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