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Customer Service Representative

hace 1 mes

Barcelona, Barcelona, España Jujur A tiempo completo
Job Summary:

At Jujur, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, chat, or automated alerts.

Main Responsibilities:

• Handle incoming customer inquiries efficiently and effectively
• Maintain up-to-date knowledge of services and products
• Escalate potential service issues to senior team members as needed
• Adhere to all project processes and procedures
• Ensure compliance with contractual SLA
• Provide coverage for other Agents in their absence
• Collaborate with the team on specific projects
• Perform additional tasks as assigned by management

Requirements:

• Native / fluent in Dutch both verbal and written
• Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience
• Experience in the automotive industry is a plus
• Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications
• Strong aptitude for working in a customer service environment
• Excellent customer care skills

What We Offer:

• Excellent remuneration package based on experience, skills, and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday, 08:00 AM - 05 PM
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential